JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) — health Complaints in Texas

Detailed analysis of 269 health insurance complaints filed against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 269
Total health Complaints (All States): 269
Texas Share: 100.0%
NAIC Complaint Ratio: 0.86
AI Risk Score: 53/100

Analysis: JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) health in Texas

JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) has accumulated 269 health insurance complaints from consumers in Texas. Across all states, JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) has 269 total health complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 111 complaints. Other common issues include Premium or billing dispute (85), Claim denial (18), Policy cancellation (10).

The most active year was 2026 with 10 complaints filed.

Consumers in Texas who have health disputes with JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	111	41.3%
Premium or billing dispute	85	31.6%
Claim denial	18	6.7%
Policy cancellation	10	3.7%
Cash Value \| Contract Language/Legal Issue	2	0.7%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	2	0.7%
Misrepresentation \| Information Furnished	2	0.7%
Other \| Contract Language/Legal Issue	2	0.7%
Misleading sales	2	0.7%
Other \| Information Furnished	2	0.7%
Cash Value; Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Company Position Upheld; Information Furnishe	1	0.4%
Misrepresentation \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Company Position Upheld	1	0.4%
Other \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Cust Srvc Policy Holder Srvcs \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Company Position Upheld; Referred To; Contract Language/Legal Issue	1	0.4%
Misrepresentation \| Information Furnished; Corrective Action Taken	1	0.4%
Unauthorized Acts \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Cash Value; Cust Service Claim Handling \| Information Furnished; Contract Language/Legal Issue; Policy Not In Force	1	0.4%
Assignment of Benefits \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Access to Care \| Corrective Action Taken; Information Furnished; Contract Language/Legal Issue	1	0.4%
Summary of Benefits \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Cust Service Claim Handling \| Information Furnished; Corrective Action Taken	1	0.4%
Cash Value \| No Jurisdiction; Information Furnished	1	0.4%
Cash Value; Misrepresentation \| Contract Language/Legal Issue	1	0.4%
Cash Value; Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.4%
Cash Value; Cust Service Claim Handling \| Policy Not In Force	1	0.4%
Cust Service Claim Handling \| Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling; Misrepresentation; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Corrective	1	0.4%
Cash Value; Other \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished	1	0.4%
Cash Value \| Additional Monies Received; No Jurisdiction	1	0.4%
Cash Value \| Corrective Action Taken; Information Furnished; Claim Settled	1	0.4%
Cash Value; Other \| Contract Language/Legal Issue	1	0.4%
Cash Value \| Referred To	1	0.4%
Other \| Information Furnished; No Jurisdiction	1	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Other \| No Jurisdiction	1	0.4%
Cash Value \| Contract Language/Legal Issue; Additional Payment Expected	1	0.4%
Cash Value \| No Jurisdiction	1	0.4%
Other \| Insufficient Information	1	0.4%
Cash Value \| Information Furnished; Other	1	0.4%
Coverage dispute	1	0.4%

Complaints by Year

2026: 10 complaints
2025: 17 complaints
2024: 17 complaints
2023: 21 complaints
2022: 17 complaints
2021: 13 complaints
2020: 10 complaints
2019: 8 complaints
2018: 20 complaints
2017: 19 complaints
2016: 16 complaints
2015: 21 complaints
2014: 16 complaints
2013: 46 complaints
2012: 18 complaints

Recent health Complaints Against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) in Texas

health Complaint #TX-454041-8888b5a6 (2026-04-20) — Claim denial
health Complaint #TX-452566-398a7616 (2026-04-06) — Delayed payment
health Complaint #TX-451778-f12f129e (2026-03-27) — Delayed payment
health Complaint #TX-451629-9dd9960e (2026-03-26) — Delayed payment
health Complaint #TX-450881-398a7616 (2026-03-20) — Delayed payment
health Complaint #TX-449286-53958cc4 (2026-03-05) — Claim denial
health Complaint #TX-446125-7d10ac56 (2026-01-29) — Delayed payment
health Complaint #TX-445625-a37f9cda (2026-01-23) — Policy cancellation
health Complaint #TX-444984-3580dcca (2026-01-16) — Cash Value; Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnishe
health Complaint #TX-444286-398a7616 (2026-01-09) — Delayed payment

Frequently Asked Questions

How many health complaints does JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) have in Texas?

JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) has 269 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) in Texas?

The most common issues are: Delayed payment (111), Premium or billing dispute (85), Claim denial (18), Policy cancellation (10), Cash Value | Contract Language/Legal Issue (2).

How does JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)'s health record in Texas compare to other states?

JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) has 269 health complaints in Texas out of 269 total health complaints nationwide. That is 100.0% of their health volume.

Where can I file a health complaint against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.