John Hancock Life Insurance Company (USA) — individual Insurance Complaints
Analysis of 21 individual insurance complaints filed against John Hancock Life Insurance Company (USA), based on public NAIC and state DOI data.
Key Statistics
- individual Complaints: 21
- Total Complaints (All Types): 72
- individual Share: 29.2%
- NAIC Complaint Ratio: 0.86
- AI Risk Score: 38/100
individual Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Premium or billing dispute | 8 | 38.1% |
| Delayed payment | 8 | 38.1% |
| Claim Procedure | Claim Handling | 1 | 4.8% |
| Claim denial | 1 | 4.8% |
| Unfair settlement | 1 | 4.8% |
| Policy cancellation | 1 | 4.8% |
| Coverage dispute | 1 | 4.8% |
individual Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 21 |
Recent individual Complaints Against John Hancock Life Insurance Company (USA)
- individual Complaint #CT-7084698-1771429b — Connecticut (2026-04-15)
- individual Complaint #CT-7082380-4dc6e511 — Connecticut (2026-02-03)
- individual Complaint #CT-7079246-2a29ebc9 — Connecticut (2025-10-22)
- individual Complaint #CT-7075214-1aa9294a — Connecticut (2025-05-19)
- individual Complaint #CT-7072023-5a121a6d — Connecticut (2025-01-30)
- individual Complaint #CT-7056077-4c17879c — Connecticut (2023-07-26)
- individual Complaint #CT-7055369-562c5605 — Connecticut (2023-06-26)
- individual Complaint #CT-7050673-b3e81b3f — Connecticut (2023-01-10)
- individual Complaint #CT-7048013-043a4643 — Connecticut (2022-09-19)
- individual Complaint #CT-7045626-a63a8e58 — Connecticut (2022-06-01)
Frequently Asked Questions
How many individual complaints does John Hancock Life Insurance Company (USA) have?
John Hancock Life Insurance Company (USA) has 21 individual insurance complaints on file, according to NAIC and state DOI data.
What are the most common individual complaint issues with John Hancock Life Insurance Company (USA)?
The most common individual complaint issues for John Hancock Life Insurance Company (USA) are: Premium or billing dispute (8), Delayed payment (8), Claim Procedure | Claim Handling (1), Claim denial (1), Unfair settlement (1).
Which states have the most individual complaints against John Hancock Life Insurance Company (USA)?
The states with the most individual complaints against John Hancock Life Insurance Company (USA) are: Connecticut (21).
individual Complaints by State
- individual Complaints in California
- individual Complaints in Texas
- individual Complaints in New York
- individual Complaints in Florida
- individual Complaints in Illinois
- individual Complaints in Pennsylvania
- individual Complaints in Ohio
- individual Complaints in Georgia
- individual Complaints in North Carolina
- individual Complaints in New Jersey
John Hancock Life Insurance Company (USA) Complaints by State
- John Hancock Life Insurance Company (USA) Complaints in California
- John Hancock Life Insurance Company (USA) Complaints in Texas
- John Hancock Life Insurance Company (USA) Complaints in New York
- John Hancock Life Insurance Company (USA) Complaints in Florida
- John Hancock Life Insurance Company (USA) Complaints in Illinois
- John Hancock Life Insurance Company (USA) Complaints in Pennsylvania
- John Hancock Life Insurance Company (USA) Complaints in Ohio
- John Hancock Life Insurance Company (USA) Complaints in Georgia
- John Hancock Life Insurance Company (USA) Complaints in North Carolina
- John Hancock Life Insurance Company (USA) Complaints in New Jersey