John Hancock Life Insurance Company (USA) — Insurance Complaint Report

John Hancock Life Insurance Company (USA): 0.86 complaint index from public DOI data

Key Metrics

Total Complaints: 72
NAIC Complaint Ratio: 0.86
AI Risk Score: 38/100
Most Recent Complaint: 2026-04-20

Decision Cockpit: What to Inspect Next

This hub uses recent real complaint records for John Hancock Life Insurance Company (USA) to expose practical next paths: state hotspots, product lines, recurring issues, regulator context, and shopping checks.

Recent source records sampled: 50
Risk score: 38/100
Primary state spoke: John Hancock Life Insurance Company (USA) complaints in Connecticut
Primary product spoke: John Hancock Life Insurance Company (USA) life complaints
State/product drilldown: life complaints in Connecticut
Shopping check: Cross-check financial strength and reviews
Local map utility: Find local agents on Google Maps

State Hotspots

Connecticut — 50 recent records

Product Lines

life — 33 recent records
individual — 8 recent records
health — 7 recent records
general — 1 recent records
group — 1 recent records

Recurring Issue Signals

Delayed payment — 20 recent records
Misleading sales — 8 recent records
Unfair settlement — 7 recent records
Premium or billing dispute — 3 recent records
Coverage dispute — 2 recent records

Source and Coverage Transparency

This page is built from public state Department of Insurance datasets currently loaded for Texas, Connecticut, and New York auto complaint rankings. Counts reflect available source records, not every insurance complaint in every state.

Connecticut Insurance Department complaints
States represented in this profile: CT
Product lines represented: 5
Complaint record span: 2020-07-08 to 2026-04-20
Profile last rebuilt: 2026-05-19T15:07:55.448Z

AI Insurer Analysis

John Hancock Life Insurance Company (USA) has 72 public insurance complaint records in this dataset, led by CT and life coverage.

Risk Breakdown

categories: [object Object],[object Object],[object Object],[object Object],[object Object]
complaintRatio: 0.86
confirmedComplaints: 0
dispositions: [object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
complaintVolume: 72
states: [object Object]

Green Flags

Complaint index below average in Texas TDI policy-count data (0.86).

Consumer Tips

Compare complaint volume, complaint reasons, dispositions, and state DOI guidance before choosing or renewing insurance coverage.

Trend Analysis

Public complaint records currently span 2020-07-08 through 2026-04-20.

Recent Complaints Against John Hancock Life Insurance Company (USA)

life Complaint #CT-7084832-e618ad63 — Connecticut (2026-04-20)
individual Complaint #CT-7084698-1771429b — Connecticut (2026-04-15)
life Complaint #CT-7083735-0d92c9e3 — Connecticut (2026-03-12)
health Complaint #CT-7083539-b28aa569 — Connecticut (2026-03-06)
life Complaint #CT-7083262-ff679e47 — Connecticut (2026-02-27)
health Complaint #CT-7082765-f301ed13 — Connecticut (2026-02-11)
life Complaint #CT-7082669-d5c11cc7 — Connecticut (2026-02-10)
individual Complaint #CT-7082380-4dc6e511 — Connecticut (2026-02-03)
life Complaint #CT-7081162-67bc446b — Connecticut (2025-12-26)
health Complaint #CT-7080658-c89b3bbb — Connecticut (2025-12-04)

John Hancock Life Insurance Company (USA) Complaints by State

John Hancock Life Insurance Company (USA) in Connecticut — 50 complaints

John Hancock Life Insurance Company (USA) Complaints by Coverage Type

John Hancock Life Insurance Company (USA) life Complaints — 33 complaints
John Hancock Life Insurance Company (USA) individual Complaints — 8 complaints
John Hancock Life Insurance Company (USA) health Complaints — 7 complaints
John Hancock Life Insurance Company (USA) general Complaints — 1 complaints
John Hancock Life Insurance Company (USA) group Complaints — 1 complaints