LIBERTY MUTUAL INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 98 homeowners insurance complaints filed against LIBERTY MUTUAL INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 98
Total homeowners Complaints (All States): 113
Texas Share: 86.7%
NAIC Complaint Ratio: 7.78
AI Risk Score: 78/100

Analysis: LIBERTY MUTUAL INSURANCE COMPANY homeowners in Texas

LIBERTY MUTUAL INSURANCE COMPANY has accumulated 98 homeowners insurance complaints from consumers in Texas. Across all states, LIBERTY MUTUAL INSURANCE COMPANY has 113 total homeowners complaints, making Texas responsible for 86.7% of the volume.

The most frequent complaint sub-type is Delayed payment with 39 complaints. Other common issues include Claim denial (18), Premium or billing dispute (7), Other | Information Furnished (3).

The most active year was 2026 with 2 complaints filed.

Consumers in Texas who have homeowners disputes with LIBERTY MUTUAL INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	39	39.8%
Claim denial	18	18.4%
Premium or billing dispute	7	7.1%
Other \| Information Furnished	3	3.1%
Misrepresentation \| Referred To	3	3.1%
Misleading sales	2	2.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	2.0%
Policy cancellation	2	2.0%
Refusal to Insure; Use of Credit Reports \| Company Position Upheld; Information Furnished	1	1.0%
Other \| Information Furnished; Question of Fact	1	1.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	1.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Information Furnished	1	1.0%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Appraisal Process Invoked	1	1.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Claim Settled	1	1.0%
Cust Service Claim Handling \| Referred To; No Jurisdiction	1	1.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	1.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Complaint Withdrawn; Additional Payment Expected	1	1.0%
Unsatisfactory Settle/Offer \| No Jurisdiction	1	1.0%
Agent Handling	1	1.0%
Closed-Lack Of Info Cmplainant; Other \| Insufficient Information	1	1.0%
Other \| No Jurisdiction	1	1.0%
Agent/Agency Contrct Termin \| Company Position Upheld; Contract Language/Legal Issue	1	1.0%
Cust Service Claim Handling \| Corrective Action Taken; Information Furnished	1	1.0%
Unsatisfactory Settle/Offer \| Insufficient Information	1	1.0%
Use of Credit Reports \| Information Furnished	1	1.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Contract Language/Legal Issue; Complainant Retained Attorney	1	1.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Other	1	1.0%
Other; Refusal to Insure \| Information Furnished; Other	1	1.0%
Refusal to Insure	1	1.0%
Unsatisfactory Settle/Offer \| Additional Monies Received	1	1.0%

Complaints by Year

2026: 2 complaints
2025: 6 complaints
2024: 4 complaints
2023: 9 complaints
2022: 6 complaints
2021: 9 complaints
2020: 2 complaints
2019: 10 complaints
2018: 4 complaints
2017: 3 complaints
2016: 8 complaints
2015: 8 complaints
2014: 7 complaints
2013: 13 complaints
2012: 7 complaints

Recent homeowners Complaints Against LIBERTY MUTUAL INSURANCE COMPANY in Texas

homeowners Complaint #TX-452061-578f439a (2026-03-31) — Premium or billing dispute
homeowners Complaint #TX-443766-175affe8 (2026-01-05) — Claim denial
homeowners Complaint #TX-440768-7fb78ae7 (2025-11-25) — Delayed payment
homeowners Complaint #TX-440431-6ed95cba (2025-11-21) — Claim denial
homeowners Complaint #TX-424642-7fb78ae7 (2025-05-23) — Delayed payment
homeowners Complaint #TX-423901-7fb78ae7 (2025-05-15) — Delayed payment
homeowners Complaint #TX-422059-682cf024 (2025-04-24) — Premium or billing dispute
homeowners Complaint #TX-417644-7d19821d (2025-03-04) — Claim denial
homeowners Complaint #TX-401144-90d4e692 (2024-08-19) — Claim denial
homeowners Complaint #TX-390355-b80a4ed3 (2024-04-12) — Refusal to Insure; Use of Credit Reports | Company Position Upheld; Information Furnished

Frequently Asked Questions

How many homeowners complaints does LIBERTY MUTUAL INSURANCE COMPANY have in Texas?

LIBERTY MUTUAL INSURANCE COMPANY has 98 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with LIBERTY MUTUAL INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (39), Claim denial (18), Premium or billing dispute (7), Other | Information Furnished (3), Misrepresentation | Referred To (3).

How does LIBERTY MUTUAL INSURANCE COMPANY's homeowners record in Texas compare to other states?

LIBERTY MUTUAL INSURANCE COMPANY has 98 homeowners complaints in Texas out of 113 total homeowners complaints nationwide. That is 86.7% of their homeowners volume.

Where can I file a homeowners complaint against LIBERTY MUTUAL INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.