Liberty Mutual Personal Insurance Company — auto Complaints in Connecticut

Detailed analysis of 211 auto insurance complaints filed against Liberty Mutual Personal Insurance Company by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

auto Complaints in Connecticut: 211
Total auto Complaints (All States): 211
Connecticut Share: 100.0%
NAIC Complaint Ratio: 3.16
AI Risk Score: 83/100

Analysis: Liberty Mutual Personal Insurance Company auto in Connecticut

Liberty Mutual Personal Insurance Company has accumulated 211 auto insurance complaints from consumers in Connecticut. Across all states, Liberty Mutual Personal Insurance Company has 211 total auto complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Claim denial with 44 complaints. Other common issues include Unfair settlement (36), Delayed payment (28), Premium or billing dispute (25).

The most active year was 2026 with 8 complaints filed.

Consumers in Connecticut who have auto disputes with Liberty Mutual Personal Insurance Company can file a complaint with the Connecticut Department of Insurance.

auto Complaint Issues in Connecticut

Issue Type	Complaints	%
Claim denial	44	20.9%
Unfair settlement	36	17.1%
Delayed payment	28	13.3%
Premium or billing dispute	25	11.8%
Adjuster Handling \| Claim Handling \| Company Position Substantiated	12	5.7%
Policy cancellation	7	3.3%
Nonrenewal \| Underwriting \| Company Position Substantiated	5	2.4%
Actual Cash Value Dispute \| Claim Handling	5	2.4%
Labor Rate \| Claim Handling \| Company Position Substantiated	4	1.9%
Loss of Use \| Claim Handling	4	1.9%
Nonrenewal \| Underwriting	3	1.4%
Adjuster Handling \| Claim Handling	3	1.4%
Coverage dispute	3	1.4%
Storage Fees \| Claim Handling	2	0.9%
Contributory Comparative Negligence \| Claim Handling	2	0.9%
Claim Handling Other \| Claim Handling	2	0.9%
Contributory Comparative Negligence \| Claim Handling \| Claim Settled	2	0.9%
Adjuster Handling \| Claim Handling \| Claim Settled	2	0.9%
Unsatisfactory Offer \| Claim Handling \| Company Position Substantiated	2	0.9%
Surrender Problems \| PolicyHolder Service \| Company Position Substantiated	1	0.5%
CLUE Reports \| Underwriting \| Company Position Substantiated	1	0.5%
Adjuster Handling \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	1	0.5%
Underwriting/Handling \| Underwriting	1	0.5%
Other \| Claim Handling	1	0.5%
Loss of Use \| Claim Handling \| Company Position Substantiated	1	0.5%
Storage Fees \| Claim Handling \| Company Position Substantiated	1	0.5%
Claim Procedure \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	1	0.5%
Excessive Charges \| Underwriting \| Company Position Substantiated	1	0.5%
Claim Handling Other \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	1	0.5%
Labor Rate \| Claim Handling	1	0.5%
Contributory Comparative Negligence \| Claim Handling \| Company Position Substantiated	1	0.5%
Other Fees \| PolicyHolder Service \| Company Position Substantiated	1	0.5%
Underwriting Other \| Underwriting \| Company Position Substantiated	1	0.5%
Recoupment \| Claim Handling \| Company Position Substantiated	1	0.5%
Misleading sales	1	0.5%
Storage Fees \| Claim Handling \| Referred to Outside Agency/Dept	1	0.5%
Contributory Comparative Negligence \| Claim Handling \| Company Position Overturned	1	0.5%
Unsatisfactory Offer \| Claim Handling	1	0.5%
Actual Cash Value Dispute \| Claim Handling \| Company Position Substantiated	1	0.5%

Complaints by Year

2026: 8 complaints
2025: 23 complaints
2024: 59 complaints
2023: 71 complaints
2022: 46 complaints
2021: 4 complaints

Recent auto Complaints Against Liberty Mutual Personal Insurance Company in Connecticut

auto Complaint #CT-7085535-512f49f3 (2026-05-12) — Unfair settlement
auto Complaint #CT-7085219-eaca45d4 (2026-05-01) — Storage Fees | Claim Handling
auto Complaint #CT-7084476-477104ed (2026-04-09) — Premium or billing dispute
auto Complaint #CT-7083918-d63e1873 (2026-03-19) — Unfair settlement
auto Complaint #CT-7083653-b208be99 (2026-03-10) — Premium or billing dispute
auto Complaint #CT-7083445-41b3f3cb (2026-03-04) — Claim denial
auto Complaint #CT-7082043-eb987a88 (2026-01-26) — Delayed payment
auto Complaint #CT-7081759-fec7877d (2026-01-18) — Surrender Problems | PolicyHolder Service | Company Position Substantiated
auto Complaint #CT-7081271-e9fb930e (2025-12-30) — Claim denial
auto Complaint #CT-7081167-154e183b (2025-12-26) — Delayed payment

Frequently Asked Questions

How many auto complaints does Liberty Mutual Personal Insurance Company have in Connecticut?

Liberty Mutual Personal Insurance Company has 211 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common auto complaint issues with Liberty Mutual Personal Insurance Company in Connecticut?

The most common issues are: Claim denial (44), Unfair settlement (36), Delayed payment (28), Premium or billing dispute (25), Adjuster Handling | Claim Handling | Company Position Substantiated (12).

How does Liberty Mutual Personal Insurance Company's auto record in Connecticut compare to other states?

Liberty Mutual Personal Insurance Company has 211 auto complaints in Connecticut out of 211 total auto complaints nationwide. That is 100.0% of their auto volume.

Where can I file a auto complaint against Liberty Mutual Personal Insurance Company in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.