MASSACHUSETTS BAY INSURANCE COMPANY — homeowners Complaints in Connecticut

Detailed analysis of 11 homeowners insurance complaints filed against MASSACHUSETTS BAY INSURANCE COMPANY by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Connecticut: 11
Total homeowners Complaints (All States): 23
Connecticut Share: 47.8%
NAIC Complaint Ratio: 0.01
AI Risk Score: 19/100

Analysis: MASSACHUSETTS BAY INSURANCE COMPANY homeowners in Connecticut

MASSACHUSETTS BAY INSURANCE COMPANY has accumulated 11 homeowners insurance complaints from consumers in Connecticut. Across all states, MASSACHUSETTS BAY INSURANCE COMPANY has 23 total homeowners complaints, making Connecticut responsible for 47.8% of the volume.

The most frequent complaint sub-type is Unfair settlement with 3 complaints. Other common issues include Delayed payment (2), Nonrenewal | Underwriting (1), Nonrenewal | Underwriting | Company Position Substantiated (1).

The most active year was 2025 with 1 complaint filed.

Consumers in Connecticut who have homeowners disputes with MASSACHUSETTS BAY INSURANCE COMPANY can file a complaint with the Connecticut Department of Insurance.

homeowners Complaint Issues in Connecticut

Issue Type	Complaints	%
Unfair settlement	3	27.3%
Delayed payment	2	18.2%
Nonrenewal \| Underwriting	1	9.1%
Nonrenewal \| Underwriting \| Company Position Substantiated	1	9.1%
Premium or billing dispute	1	9.1%
Claim denial	1	9.1%
Policy cancellation	1	9.1%
Claim Procedure \| Claim Handling	1	9.1%

Complaints by Year

2025: 1 complaints
2024: 3 complaints
2023: 2 complaints
2022: 5 complaints

Recent homeowners Complaints Against MASSACHUSETTS BAY INSURANCE COMPANY in Connecticut

homeowners Complaint #CT-7078905-79d20f38 (2025-10-08) — Delayed payment
homeowners Complaint #CT-7067405-042738dd (2024-08-21) — Nonrenewal | Underwriting
homeowners Complaint #CT-7067317-70aef559 (2024-08-20) — Nonrenewal | Underwriting | Company Position Substantiated
homeowners Complaint #CT-7061183-e08456e0 (2024-01-30) — Premium or billing dispute
homeowners Complaint #CT-7059715-7567e84c (2023-12-07) — Unfair settlement
homeowners Complaint #CT-7059361-fd311a5f (2023-11-24) — Claim denial
homeowners Complaint #CT-7049768-c672d2be (2022-11-30) — Policy cancellation
homeowners Complaint #CT-7048907-5a053ec6 (2022-10-25) — Unfair settlement
homeowners Complaint #CT-7047451-e29d7dcd (2022-08-23) — Claim Procedure | Claim Handling
homeowners Complaint #CT-7045989-39fe0fa9 (2022-06-21) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does MASSACHUSETTS BAY INSURANCE COMPANY have in Connecticut?

MASSACHUSETTS BAY INSURANCE COMPANY has 11 homeowners insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with MASSACHUSETTS BAY INSURANCE COMPANY in Connecticut?

The most common issues are: Unfair settlement (3), Delayed payment (2), Nonrenewal | Underwriting (1), Nonrenewal | Underwriting | Company Position Substantiated (1), Premium or billing dispute (1).

How does MASSACHUSETTS BAY INSURANCE COMPANY's homeowners record in Connecticut compare to other states?

MASSACHUSETTS BAY INSURANCE COMPANY has 11 homeowners complaints in Connecticut out of 23 total homeowners complaints nationwide. That is 47.8% of their homeowners volume.

Where can I file a homeowners complaint against MASSACHUSETTS BAY INSURANCE COMPANY in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.