MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY — health Insurance Complaints
Analysis of 102 health insurance complaints filed against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 102
- Total Complaints (All Types): 125
- health Share: 81.6%
- NAIC Complaint Ratio: 1.87
- AI Risk Score: 63/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 42 | 41.2% |
| Premium or billing dispute | 31 | 30.4% |
| Policy cancellation | 3 | 2.9% |
| Claim denial | 3 | 2.9% |
| Other | Contract Language/Legal Issue; Information Furnished | 2 | 2.0% |
| Other | Information Furnished | 2 | 2.0% |
| Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Additional Payment Expected | 1 | 1.0% |
| Cust Srvc Policy Holder Srvcs | Information Furnished | 1 | 1.0% |
| Refusal to Insure | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 1.0% |
| Cust Srvc Policy Holder Srvcs; Refusal to Insure | Information Furnished; Corrective Action Taken | 1 | 1.0% |
| Cust Srvc Policy Holder Srvcs | Additional Monies Received; Information Furnished; Contract Language/Legal Issue | 1 | 1.0% |
| Other | Information Furnished; Company Position Upheld | 1 | 1.0% |
| Refusal to Insure | Information Furnished; Contract Language/Legal Issue | 1 | 1.0% |
| Unauthorized Acts | Information Furnished | 1 | 1.0% |
| Prompt Pay | Information Furnished; Additional Monies Received | 1 | 1.0% |
| Cash Value | Contract Language/Legal Issue; Information Furnished | 1 | 1.0% |
| Cash Value | Information Furnished; Contract Language/Legal Issue | 1 | 1.0% |
| Agent Handling | Information Furnished | 1 | 1.0% |
| Misrepresentation | Contract Language/Legal Issue | 1 | 1.0% |
| Agent Handling | Company Position Upheld | 1 | 1.0% |
| Cash Value | No Jurisdiction | 1 | 1.0% |
| Agency Balance; Other | No Jurisdiction; Information Furnished | 1 | 1.0% |
| Agent Handling; Misrepresentation | Contract Language/Legal Issue | 1 | 1.0% |
| Cash Value | Information Furnished | 1 | 1.0% |
| Other | Information Furnished; Additional Payment Expected | 1 | 1.0% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 101 |
| Connecticut | 1 |
Recent health Complaints Against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
- health Complaint #TX-450873-9af0ec7f — Texas (2026-03-20)
- health Complaint #TX-438071-cfc5e9ca — Texas (2025-10-24)
- health Complaint #TX-431395-9af0ec7f — Texas (2025-08-11)
- health Complaint #TX-429031-9af0ec7f — Texas (2025-07-16)
- health Complaint #TX-424279-6ea9519c — Texas (2025-05-20)
- health Complaint #TX-413647-7f6e5ac1 — Texas (2025-01-15)
- health Complaint #TX-406426-43a41b8c — Texas (2024-10-08)
- health Complaint #TX-404905-61d90c92 — Texas (2024-09-23)
- health Complaint #TX-404639-9af0ec7f — Texas (2024-09-23)
- health Complaint #TX-401655-2bcebb86 — Texas (2024-08-26)
Frequently Asked Questions
How many health complaints does MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY have?
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY has 102 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY?
The most common health complaint issues for MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY are: Delayed payment (42), Premium or billing dispute (31), Policy cancellation (3), Claim denial (3), Other | Contract Language/Legal Issue; Information Furnished (2).
Which states have the most health complaints against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY?
The states with the most health complaints against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY are: Texas (101), Connecticut (1).
health Complaints by State
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints by State
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in California
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Texas
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in New York
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Florida
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Illinois
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Pennsylvania
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Ohio
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in Georgia
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in North Carolina
- MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints in New Jersey