MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 101 health insurance complaints filed against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 101
Total health Complaints (All States): 102
Texas Share: 99.0%
NAIC Complaint Ratio: 1.87
AI Risk Score: 63/100

Analysis: MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY health in Texas

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY has accumulated 101 health insurance complaints from consumers in Texas. Across all states, MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY has 102 total health complaints, making Texas responsible for 99.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 42 complaints. Other common issues include Premium or billing dispute (30), Policy cancellation (3), Claim denial (3).

The most active year was 2026 with 1 complaint filed.

Consumers in Texas who have health disputes with MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	42	41.6%
Premium or billing dispute	30	29.7%
Policy cancellation	3	3.0%
Claim denial	3	3.0%
Other \| Contract Language/Legal Issue; Information Furnished	2	2.0%
Other \| Information Furnished	2	2.0%
Unsatisfactory Settle/Offer \| Information Furnished; Corrective Action Taken; Additional Payment Expected	1	1.0%
Cust Srvc Policy Holder Srvcs \| Information Furnished	1	1.0%
Refusal to Insure \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	1.0%
Cust Srvc Policy Holder Srvcs; Refusal to Insure \| Information Furnished; Corrective Action Taken	1	1.0%
Cust Srvc Policy Holder Srvcs \| Additional Monies Received; Information Furnished; Contract Language/Legal Issue	1	1.0%
Other \| Information Furnished; Company Position Upheld	1	1.0%
Refusal to Insure \| Information Furnished; Contract Language/Legal Issue	1	1.0%
Unauthorized Acts \| Information Furnished	1	1.0%
Prompt Pay \| Information Furnished; Additional Monies Received	1	1.0%
Cash Value \| Contract Language/Legal Issue; Information Furnished	1	1.0%
Cash Value \| Information Furnished; Contract Language/Legal Issue	1	1.0%
Agent Handling \| Information Furnished	1	1.0%
Misrepresentation \| Contract Language/Legal Issue	1	1.0%
Agent Handling \| Company Position Upheld	1	1.0%
Cash Value \| No Jurisdiction	1	1.0%
Agency Balance; Other \| No Jurisdiction; Information Furnished	1	1.0%
Agent Handling; Misrepresentation \| Contract Language/Legal Issue	1	1.0%
Cash Value \| Information Furnished	1	1.0%
Other \| Information Furnished; Additional Payment Expected	1	1.0%

Complaints by Year

2026: 1 complaints
2025: 5 complaints
2024: 10 complaints
2023: 8 complaints
2022: 7 complaints
2021: 11 complaints
2020: 12 complaints
2019: 7 complaints
2018: 7 complaints
2017: 3 complaints
2016: 10 complaints
2015: 4 complaints
2014: 2 complaints
2013: 11 complaints
2012: 3 complaints

Recent health Complaints Against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY in Texas

health Complaint #TX-450873-9af0ec7f (2026-03-20) — Premium or billing dispute
health Complaint #TX-438071-cfc5e9ca (2025-10-24) — Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Additional Payment Expected
health Complaint #TX-431395-9af0ec7f (2025-08-11) — Premium or billing dispute
health Complaint #TX-429031-9af0ec7f (2025-07-16) — Premium or billing dispute
health Complaint #TX-424279-6ea9519c (2025-05-20) — Cust Srvc Policy Holder Srvcs | Information Furnished
health Complaint #TX-413647-7f6e5ac1 (2025-01-15) — Delayed payment
health Complaint #TX-406426-43a41b8c (2024-10-08) — Refusal to Insure | Company Position Upheld; Contract Language/Legal Issue; Information Furnished
health Complaint #TX-404905-61d90c92 (2024-09-23) — Cust Srvc Policy Holder Srvcs; Refusal to Insure | Information Furnished; Corrective Action Taken
health Complaint #TX-404639-9af0ec7f (2024-09-23) — Premium or billing dispute
health Complaint #TX-401655-2bcebb86 (2024-08-26) — Delayed payment

Frequently Asked Questions

How many health complaints does MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY have in Texas?

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY has 101 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (42), Premium or billing dispute (30), Policy cancellation (3), Claim denial (3), Other | Contract Language/Legal Issue; Information Furnished (2).

How does MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY's health record in Texas compare to other states?

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY has 101 health complaints in Texas out of 102 total health complaints nationwide. That is 99.0% of their health volume.

Where can I file a health complaint against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.