MassMutual — life Insurance Complaints
Analysis of 304 life insurance complaints filed against MassMutual, based on public NAIC and state DOI data.
Key Statistics
- life Complaints: 304
- Total Complaints (All Types): 651
- life Share: 46.7%
- NAIC Complaint Ratio: 0.62
- AI Risk Score: 50/100
life Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Beneficiary dispute | 58 | 19.1% |
| Policy lapse | 56 | 18.4% |
| Benefit denial | 49 | 16.1% |
| Cash value dispute | 48 | 15.8% |
| Premium increase | 48 | 15.8% |
| Misleading sales | 45 | 14.8% |
life Complaints by State
| State | Complaints |
|---|---|
| Alabama | 11 |
| Arkansas | 11 |
| Wisconsin | 10 |
| Ohio | 10 |
| Texas | 9 |
| New Jersey | 9 |
| North Carolina | 8 |
| Connecticut | 8 |
| Missouri | 7 |
| Colorado | 7 |
| Virginia | 7 |
| Minnesota | 7 |
| New Mexico | 7 |
| New Hampshire | 7 |
| Pennsylvania | 7 |
Recent life Complaints Against MassMutual
- life Complaint #IC-MOCSICMN-GFFHEU — Texas (2026-04-22)
- life Complaint #IC-MOCSICMO-LSN68S — Alaska (2026-04-20)
- life Complaint #IC-MOCSICMO-A03RRG — Missouri (2026-04-16)
- life Complaint #IC-MOCSICMN-OOYU96 — Alabama (2026-04-08)
- life Complaint #IC-MOCSICMN-CYLBVI — Iowa (2026-03-28)
- life Complaint #IC-MOCSICMO-XPV96U — North Carolina (2026-03-25)
- life Complaint #IC-MOCSICMO-99LCQ7 — Washington (2026-03-21)
- life Complaint #IC-MOCSICMO-7Q3OGU — Texas (2026-03-08)
- life Complaint #IC-MOCSICMN-R3A5GV — Wisconsin (2026-03-07)
- life Complaint #IC-MOCSICMN-G80BWR — Nebraska (2026-02-28)
Frequently Asked Questions
How many life complaints does MassMutual have?
MassMutual has 304 life insurance complaints on file, according to NAIC and state DOI data.
What are the most common life complaint issues with MassMutual?
The most common life complaint issues for MassMutual are: Beneficiary dispute (58), Policy lapse (56), Benefit denial (49), Cash value dispute (48), Premium increase (48).
Which states have the most life complaints against MassMutual?
The states with the most life complaints against MassMutual are: Alabama (11), Arkansas (11), Wisconsin (10), Ohio (10), Texas (9).
life Complaints by State
MassMutual Complaints by State
- MassMutual Complaints in California
- MassMutual Complaints in Texas
- MassMutual Complaints in New York
- MassMutual Complaints in Florida
- MassMutual Complaints in Illinois
- MassMutual Complaints in Pennsylvania
- MassMutual Complaints in Ohio
- MassMutual Complaints in Georgia
- MassMutual Complaints in North Carolina
- MassMutual Complaints in New Jersey