Progressive Direct Insurance Company — auto Complaints in Connecticut

Detailed analysis of 693 auto insurance complaints filed against Progressive Direct Insurance Company by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

auto Complaints in Connecticut: 693
Total auto Complaints (All States): 693
Connecticut Share: 100.0%
NAIC Complaint Ratio: 0.09
AI Risk Score: 39/100

Analysis: Progressive Direct Insurance Company auto in Connecticut

Progressive Direct Insurance Company has accumulated 693 auto insurance complaints from consumers in Connecticut. Across all states, Progressive Direct Insurance Company has 693 total auto complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Claim denial with 135 complaints. Other common issues include Delayed payment (126), Unfair settlement (109), Premium or billing dispute (76).

The most active year was 2026 with 71 complaints filed.

Consumers in Connecticut who have auto disputes with Progressive Direct Insurance Company can file a complaint with the Connecticut Department of Insurance.

auto Complaint Issues in Connecticut

Issue Type	Complaints	%
Claim denial	135	19.5%
Delayed payment	126	18.2%
Unfair settlement	109	15.7%
Premium or billing dispute	76	11.0%
Adjuster Handling \| Claim Handling \| Company Position Substantiated	32	4.6%
Policy cancellation	25	3.6%
Adjuster Handling \| Claim Handling	18	2.6%
Actual Cash Value Dispute \| Claim Handling	17	2.5%
Diminished Value \| Claim Handling	12	1.7%
Claim Procedure \| Claim Handling	8	1.2%
Coverage dispute	7	1.0%
Claim Handling Other \| Claim Handling \| Company Position Substantiated	6	0.9%
Claim Procedure \| Claim Handling \| Company Position Substantiated	6	0.9%
Adjuster Handling \| Claim Handling \| Claim Settled	6	0.9%
Actual Cash Value Dispute \| Claim Handling \| Company Position Substantiated	6	0.9%
Contributory Comparative Negligence \| Claim Handling	6	0.9%
Claim Procedure \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	5	0.7%
Diminished Value \| Claim Handling \| Company Position Substantiated	5	0.7%
Labor Rate \| Claim Handling \| Company Position Substantiated	5	0.7%
Misleading sales	5	0.7%
Claim Handling Other \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	4	0.6%
Loss of Use \| Claim Handling \| Company Position Substantiated	4	0.6%
Excessive Charges \| Underwriting \| Company Position Substantiated	4	0.6%
Loss of Use \| Claim Handling	4	0.6%
Policy Information \| PolicyHolder Service \| Company Position Substantiated	3	0.4%
Adjuster Handling \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	3	0.4%
Claim Handling Other \| Claim Handling	3	0.4%
CLUE Reports \| Underwriting \| Company Position Substantiated	3	0.4%
Unsatisfactory Offer \| Claim Handling	3	0.4%
Other	2	0.3%
Diminished Value \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	2	0.3%
Contributory Comparative Negligence \| Claim Handling \| Company Position Substantiated	2	0.3%
Adjuster Handling \| Claim Handling \| Company Position Overturned	2	0.3%
Steering \| Claim Handling \| Company Position Substantiated	2	0.3%
Labor Rate \| Claim Handling	2	0.3%
Prompt Pay \| Claim Handling	2	0.3%
Adjuster Handling \| Claim Handling \| Referred to Another State’s Dept of Insurance	2	0.3%
Exclusion \| Underwriting	1	0.1%
Other Fees \| PolicyHolder Service	1	0.1%
Forced Placement \| Underwriting	1	0.1%
Claim Procedure \| Claim Handling \| Claim Settled	1	0.1%
Loss of Use \| Claim Handling \| Claim Settled	1	0.1%
Nonrenewal \| Underwriting \| Question of Fact/Contract/Provision/Legal Issue	1	0.1%
Underwriting/Handling \| Underwriting \| Company Position Substantiated	1	0.1%
Labor Rate \| Claim Handling \| Claim Settled	1	0.1%
Rescission \| Underwriting \| Company Position Substantiated	1	0.1%
CLUE Reports \| Underwriting	1	0.1%
Contributory Comparative Negligence \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	1	0.1%
Credit Report \| Underwriting \| Company Position Substantiated	1	0.1%
Underwriting/Handling \| Underwriting \| Question of Fact/Contract/Provision/Legal Issue	1	0.1%
Exclusion \| Underwriting \| Company Position Substantiated	1	0.1%
Subrogation \| Claim Handling \| Company Position Substantiated	1	0.1%
Other state DOI \| Underwriting \| Referred to Another State’s Dept of Insurance	1	0.1%
Labor Rate \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	1	0.1%
Nonrenewal \| Underwriting	1	0.1%
Claims Other \| Claim Handling \| Company Position Substantiated	1	0.1%
Diminished Value \| Claim Handling \| Claim Settled	1	0.1%
Rescission \| Underwriting \| Question of Fact/Contract/Provision/Legal Issue	1	0.1%
Adjuster Handling \| Claim Handling \| Referred to Outside Agency/Dept	1	0.1%
Adjuster Handling \| Claim Handling \| No Jurisdiction	1	0.1%
Unsatisfactory Offer \| Claim Handling \| Claim Settled	1	0.1%
Unprofessional Conduct \| PolicyHolder Service \| Company Position Substantiated	1	0.1%
Other CT state agency \| Underwriting \| Referred to Outside Agency/Dept	1	0.1%
Actual Cash Value Dispute \| Claim Handling \| Claim Settled	1	0.1%
Underwriting Other \| Underwriting	1	0.1%
Diminished Value \| Claim Handling \| Company Position Overturned	1	0.1%
Subrogation \| Claim Handling	1	0.1%
Storage Fees \| Claim Handling \| Company Position Substantiated	1	0.1%

Complaints by Year

2026: 71 complaints
2025: 218 complaints
2024: 158 complaints
2023: 138 complaints
2022: 95 complaints
2021: 13 complaints

Recent auto Complaints Against Progressive Direct Insurance Company in Connecticut

auto Complaint #CT-7085712-c0f2719d (2026-05-15) — Unfair settlement
auto Complaint #CT-7085563-b5ceff81 (2026-05-12) — Exclusion | Underwriting
auto Complaint #CT-7085492-e580ef6d (2026-05-11) — Premium or billing dispute
auto Complaint #CT-7085372-2472eb85 (2026-05-06) — Other Fees | PolicyHolder Service
auto Complaint #CT-7085346-2472eb85 (2026-05-06) — Other
auto Complaint #CT-7085226-830789ac (2026-05-01) — Unfair settlement
auto Complaint #CT-7085167-6a3faf2a (2026-04-29) — Claim denial
auto Complaint #CT-7085084-780c5974 (2026-04-28) — Premium or billing dispute
auto Complaint #CT-7085062-7c8b9ea9 (2026-04-27) — Unfair settlement
auto Complaint #CT-7085046-7c8b9ea9 (2026-04-27) — Forced Placement | Underwriting

Frequently Asked Questions

How many auto complaints does Progressive Direct Insurance Company have in Connecticut?

Progressive Direct Insurance Company has 693 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common auto complaint issues with Progressive Direct Insurance Company in Connecticut?

The most common issues are: Claim denial (135), Delayed payment (126), Unfair settlement (109), Premium or billing dispute (76), Adjuster Handling | Claim Handling | Company Position Substantiated (32).

How does Progressive Direct Insurance Company's auto record in Connecticut compare to other states?

Progressive Direct Insurance Company has 693 auto complaints in Connecticut out of 693 total auto complaints nationwide. That is 100.0% of their auto volume.

Where can I file a auto complaint against Progressive Direct Insurance Company in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.