SUN LIFE ASSURANCE COMPANY OF CANADA — health Complaints in Texas

Detailed analysis of 126 health insurance complaints filed against SUN LIFE ASSURANCE COMPANY OF CANADA by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 126
Total health Complaints (All States): 127
Texas Share: 99.2%
NAIC Complaint Ratio: 1.75
AI Risk Score: 65/100

Analysis: SUN LIFE ASSURANCE COMPANY OF CANADA health in Texas

SUN LIFE ASSURANCE COMPANY OF CANADA has accumulated 126 health insurance complaints from consumers in Texas. Across all states, SUN LIFE ASSURANCE COMPANY OF CANADA has 127 total health complaints, making Texas responsible for 99.2% of the volume.

The most frequent complaint sub-type is Delayed payment with 60 complaints. Other common issues include Claim denial (47), Premium or billing dispute (6), Unfair settlement (1).

The most active year was 2026 with 11 complaints filed.

Consumers in Texas who have health disputes with SUN LIFE ASSURANCE COMPANY OF CANADA can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	60	47.6%
Claim denial	47	37.3%
Premium or billing dispute	6	4.8%
Unfair settlement	1	0.8%
Insurer Fraud; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Language/Legal Iss	1	0.8%
Cust Service Claim Handling; Pre-Existing Condition; Unsatisfactory Settle/Offer \| Information Furnished; Company Positi	1	0.8%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Record Only; Referred To	1	0.8%
IRO Request Not Filed Timely \| Claim Settled; Information Furnished	1	0.8%
Other \| Contract Language/Legal Issue; Company Position Upheld	1	0.8%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.8%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received	1	0.8%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	0.8%
Cash Value \| Additional Monies Received; Contract Language/Legal Issue; Information Furnished	1	0.8%
Policy cancellation	1	0.8%
Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished	1	0.8%
Refusal to Insure \| Information Furnished; Contract Language/Legal Issue	1	0.8%

Complaints by Year

2026: 11 complaints
2025: 15 complaints
2024: 11 complaints
2023: 5 complaints
2022: 6 complaints
2021: 4 complaints
2020: 5 complaints
2019: 4 complaints
2018: 7 complaints
2017: 9 complaints
2016: 16 complaints
2015: 12 complaints
2014: 10 complaints
2013: 6 complaints
2012: 5 complaints

Recent health Complaints Against SUN LIFE ASSURANCE COMPANY OF CANADA in Texas

health Complaint #TX-452871-9020e511 (2026-04-07) — Claim denial
health Complaint #TX-451746-0df06dc7 (2026-03-27) — Delayed payment
health Complaint #TX-451740-0df06dc7 (2026-03-27) — Delayed payment
health Complaint #TX-451736-3ad99260 (2026-03-27) — Delayed payment
health Complaint #TX-451733-3ad99260 (2026-03-27) — Delayed payment
health Complaint #TX-451725-3ad99260 (2026-03-27) — Delayed payment
health Complaint #TX-451720-0df06dc7 (2026-03-27) — Delayed payment
health Complaint #TX-451229-4ac0b769 (2026-03-24) — Premium or billing dispute
health Complaint #TX-448697-c725d497 (2026-02-26) — Claim denial
health Complaint #TX-448211-6c4cb144 (2026-02-20) — Unfair settlement

Frequently Asked Questions

How many health complaints does SUN LIFE ASSURANCE COMPANY OF CANADA have in Texas?

SUN LIFE ASSURANCE COMPANY OF CANADA has 126 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with SUN LIFE ASSURANCE COMPANY OF CANADA in Texas?

The most common issues are: Delayed payment (60), Claim denial (47), Premium or billing dispute (6), Unfair settlement (1), Insurer Fraud; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Iss (1).

How does SUN LIFE ASSURANCE COMPANY OF CANADA's health record in Texas compare to other states?

SUN LIFE ASSURANCE COMPANY OF CANADA has 126 health complaints in Texas out of 127 total health complaints nationwide. That is 99.2% of their health volume.

Where can I file a health complaint against SUN LIFE ASSURANCE COMPANY OF CANADA in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.