USAA CASUALTY INSURANCE COMPANY — auto Complaints in Connecticut

Detailed analysis of 113 auto insurance complaints filed against USAA CASUALTY INSURANCE COMPANY by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

auto Complaints in Connecticut: 113
Total auto Complaints (All States): 116
Connecticut Share: 97.4%
NAIC Complaint Ratio: 1.44
AI Risk Score: 71/100

Analysis: USAA CASUALTY INSURANCE COMPANY auto in Connecticut

USAA CASUALTY INSURANCE COMPANY has accumulated 113 auto insurance complaints from consumers in Connecticut. Across all states, USAA CASUALTY INSURANCE COMPANY has 116 total auto complaints, making Connecticut responsible for 97.4% of the volume.

The most frequent complaint sub-type is Delayed payment with 37 complaints. Other common issues include Unfair settlement (18), Claim denial (14), Premium or billing dispute (7).

The most active year was 2026 with 13 complaints filed.

Consumers in Connecticut who have auto disputes with USAA CASUALTY INSURANCE COMPANY can file a complaint with the Connecticut Department of Insurance.

auto Complaint Issues in Connecticut

Issue Type	Complaints	%
Delayed payment	37	32.7%
Unfair settlement	18	15.9%
Claim denial	14	12.4%
Premium or billing dispute	7	6.2%
Adjuster Handling \| Claim Handling	5	4.4%
Actual Cash Value Dispute \| Claim Handling	4	3.5%
Labor Rate \| Claim Handling	4	3.5%
Claim Procedure \| Claim Handling	3	2.7%
Loss of Use \| Claim Handling	2	1.8%
Loss of Use \| Claim Handling \| Company Position Substantiated	2	1.8%
Adjuster Handling \| Claim Handling \| Company Position Substantiated	2	1.8%
Other	1	0.9%
Claim Handling Other \| Claim Handling \| Claim Settled	1	0.9%
Adjuster Handling \| Claim Handling \| No Jurisdiction	1	0.9%
Adjuster Handling \| Claim Handling \| Claim Settled	1	0.9%
Claim Handling Other \| Claim Handling \| Company Position Substantiated	1	0.9%
Claim Procedure \| Claim Handling \| Company Position Substantiated	1	0.9%
Policy cancellation	1	0.9%
Claim Handling Other \| Claim Handling	1	0.9%
Adjuster Handling \| Claim Handling \| Complaint Withdrawn	1	0.9%
Adjuster Handling \| Claim Handling \| Claim Reopened	1	0.9%
Loss of Use \| Claim Handling \| Referred to Another State’s Dept of Insurance	1	0.9%
Steering \| Claim Handling \| Company Position Substantiated	1	0.9%
Unsatisfactory Offer \| Claim Handling	1	0.9%
Misleading sales	1	0.9%
Actual Cash Value Dispute \| Claim Handling \| Claim Settled	1	0.9%

Complaints by Year

2026: 13 complaints
2025: 20 complaints
2024: 26 complaints
2023: 30 complaints
2022: 23 complaints
2021: 1 complaints

Recent auto Complaints Against USAA CASUALTY INSURANCE COMPANY in Connecticut

auto Complaint #CT-7085480-f9224cd0 (2026-05-11) — Unfair settlement
auto Complaint #CT-7085271-a2c8f89a (2026-05-04) — Actual Cash Value Dispute | Claim Handling
auto Complaint #CT-7084107-cad7d988 (2026-03-25) — Delayed payment
auto Complaint #CT-7083855-38c67a9e (2026-03-17) — Claim Procedure | Claim Handling
auto Complaint #CT-7083701-cc1ad532 (2026-03-11) — Actual Cash Value Dispute | Claim Handling
auto Complaint #CT-7083551-76adc186 (2026-03-07) — Unfair settlement
auto Complaint #CT-7083289-1c190197 (2026-02-28) — Other
auto Complaint #CT-7083261-4d4cfb45 (2026-02-27) — Claim Handling Other | Claim Handling | Claim Settled
auto Complaint #CT-7083116-3b04c409 (2026-02-24) — Delayed payment
auto Complaint #CT-7082788-66e5fd0c (2026-02-13) — Delayed payment

Frequently Asked Questions

How many auto complaints does USAA CASUALTY INSURANCE COMPANY have in Connecticut?

USAA CASUALTY INSURANCE COMPANY has 113 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common auto complaint issues with USAA CASUALTY INSURANCE COMPANY in Connecticut?

The most common issues are: Delayed payment (37), Unfair settlement (18), Claim denial (14), Premium or billing dispute (7), Adjuster Handling | Claim Handling (5).

How does USAA CASUALTY INSURANCE COMPANY's auto record in Connecticut compare to other states?

USAA CASUALTY INSURANCE COMPANY has 113 auto complaints in Connecticut out of 116 total auto complaints nationwide. That is 97.4% of their auto volume.

Where can I file a auto complaint against USAA CASUALTY INSURANCE COMPANY in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.