John Hancock Life Insurance Company (USA) — individual Complaints in Connecticut

Detailed analysis of 21 individual insurance complaints filed against John Hancock Life Insurance Company (USA) by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

individual Complaints in Connecticut: 21
Total individual Complaints (All States): 21
Connecticut Share: 100.0%
NAIC Complaint Ratio: 0.86
AI Risk Score: 38/100

Analysis: John Hancock Life Insurance Company (USA) individual in Connecticut

John Hancock Life Insurance Company (USA) has accumulated 21 individual insurance complaints from consumers in Connecticut. Across all states, John Hancock Life Insurance Company (USA) has 21 total individual complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Premium or billing dispute with 8 complaints. Other common issues include Delayed payment (8), Claim Procedure | Claim Handling (1), Claim denial (1).

The most active year was 2026 with 2 complaints filed.

Consumers in Connecticut who have individual disputes with John Hancock Life Insurance Company (USA) can file a complaint with the Connecticut Department of Insurance.

individual Complaint Issues in Connecticut

Issue Type	Complaints	%
Premium or billing dispute	8	38.1%
Delayed payment	8	38.1%
Claim Procedure \| Claim Handling	1	4.8%
Claim denial	1	4.8%
Unfair settlement	1	4.8%
Policy cancellation	1	4.8%
Coverage dispute	1	4.8%

Complaints by Year

2026: 2 complaints
2025: 3 complaints
2023: 3 complaints
2022: 4 complaints
2021: 9 complaints

Recent individual Complaints Against John Hancock Life Insurance Company (USA) in Connecticut

individual Complaint #CT-7084698-1771429b (2026-04-15) — Claim Procedure | Claim Handling
individual Complaint #CT-7082380-4dc6e511 (2026-02-03) — Claim denial
individual Complaint #CT-7079246-2a29ebc9 (2025-10-22) — Premium or billing dispute
individual Complaint #CT-7075214-1aa9294a (2025-05-19) — Unfair settlement
individual Complaint #CT-7072023-5a121a6d (2025-01-30) — Policy cancellation
individual Complaint #CT-7056077-4c17879c (2023-07-26) — Delayed payment
individual Complaint #CT-7055369-562c5605 (2023-06-26) — Premium or billing dispute
individual Complaint #CT-7050673-b3e81b3f (2023-01-10) — Coverage dispute
individual Complaint #CT-7048013-043a4643 (2022-09-19) — Premium or billing dispute
individual Complaint #CT-7045626-a63a8e58 (2022-06-01) — Delayed payment

Frequently Asked Questions

How many individual complaints does John Hancock Life Insurance Company (USA) have in Connecticut?

John Hancock Life Insurance Company (USA) has 21 individual insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common individual complaint issues with John Hancock Life Insurance Company (USA) in Connecticut?

The most common issues are: Premium or billing dispute (8), Delayed payment (8), Claim Procedure | Claim Handling (1), Claim denial (1), Unfair settlement (1).

How does John Hancock Life Insurance Company (USA)'s individual record in Connecticut compare to other states?

John Hancock Life Insurance Company (USA) has 21 individual complaints in Connecticut out of 21 total individual complaints nationwide. That is 100.0% of their individual volume.

Where can I file a individual complaint against John Hancock Life Insurance Company (USA) in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.