John Hancock Life Insurance Company (USA) — life Complaints in Connecticut

Detailed analysis of 41 life insurance complaints filed against John Hancock Life Insurance Company (USA) by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

life Complaints in Connecticut: 41
Total life Complaints (All States): 41
Connecticut Share: 100.0%
NAIC Complaint Ratio: 0.86
AI Risk Score: 38/100

Analysis: John Hancock Life Insurance Company (USA) life in Connecticut

John Hancock Life Insurance Company (USA) has accumulated 41 life insurance complaints from consumers in Connecticut. Across all states, John Hancock Life Insurance Company (USA) has 41 total life complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 18 complaints. Other common issues include Misleading sales (10), Premium or billing dispute (5), Unfair settlement (3).

The most active year was 2026 with 4 complaints filed.

Consumers in Connecticut who have life disputes with John Hancock Life Insurance Company (USA) can file a complaint with the Connecticut Department of Insurance.

life Complaint Issues in Connecticut

Issue Type	Complaints	%
Delayed payment	18	43.9%
Misleading sales	10	24.4%
Premium or billing dispute	5	12.2%
Unfair settlement	3	7.3%
Claim Procedure \| Claim Handling \| Company Position Substantiated	2	4.9%
Coverage dispute	1	2.4%
Claim denial	1	2.4%
Claim Procedure \| Claim Handling \| Insufficient Information	1	2.4%

Complaints by Year

2026: 4 complaints
2025: 8 complaints
2024: 9 complaints
2023: 12 complaints
2022: 8 complaints

Recent life Complaints Against John Hancock Life Insurance Company (USA) in Connecticut

life Complaint #CT-7084832-e618ad63 (2026-04-20) — Unfair settlement
life Complaint #CT-7083735-0d92c9e3 (2026-03-12) — Coverage dispute
life Complaint #CT-7083262-ff679e47 (2026-02-27) — Claim denial
life Complaint #CT-7082669-d5c11cc7 (2026-02-10) — Delayed payment
life Complaint #CT-7081162-67bc446b (2025-12-26) — Delayed payment
life Complaint #CT-7077392-9b86cbdf (2025-08-14) — Misleading sales
life Complaint #CT-7076574-02a50897 (2025-07-16) — Misleading sales
life Complaint #CT-7076068-84341198 (2025-06-23) — Misleading sales
life Complaint #CT-7074376-325ab2db (2025-04-22) — Misleading sales
life Complaint #CT-7072522-5084ea8f (2025-02-13) — Misleading sales

Frequently Asked Questions

How many life complaints does John Hancock Life Insurance Company (USA) have in Connecticut?

John Hancock Life Insurance Company (USA) has 41 life insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common life complaint issues with John Hancock Life Insurance Company (USA) in Connecticut?

The most common issues are: Delayed payment (18), Misleading sales (10), Premium or billing dispute (5), Unfair settlement (3), Claim Procedure | Claim Handling | Company Position Substantiated (2).

How does John Hancock Life Insurance Company (USA)'s life record in Connecticut compare to other states?

John Hancock Life Insurance Company (USA) has 41 life complaints in Connecticut out of 41 total life complaints nationwide. That is 100.0% of their life volume.

Where can I file a life complaint against John Hancock Life Insurance Company (USA) in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.