Progressive Insurance Complaints in 2021
Year-in-review analysis of 1,032 insurance complaints filed against Progressive during 2021, based on public NAIC and state DOI data.
Key Statistics
- Complaints in 2021: 1,032
- Total Complaints (All Time): 9,641
- 2021 Share: 10.7%
- Coverage Types: 2
- States Affected: 51
- AI Risk Score: 55/100
2021 Complaint Analysis for Progressive
In 2021, Progressive received 1,032 insurance complaints from consumers across 51 states and 2 coverage types. This represents 10.7% of Progressive's all-time complaint volume.
The leading category was auto with 530 complaints. Other significant categories: homeowners (502).
Geographically, Washington led with 33 complaints. Other top states: Hawaii (29), Illinois (29), Florida (28).
2021 Complaints by Category
| Coverage Type | Complaints | % |
|---|---|---|
| auto | 530 | 51.4% |
| homeowners | 502 | 48.6% |
2021 Complaints by State
| State | Complaints |
|---|---|
| Washington | 33 |
| Hawaii | 29 |
| Illinois | 29 |
| Florida | 28 |
| Missouri | 27 |
| Minnesota | 27 |
| Georgia | 26 |
| West Virginia | 25 |
| Rhode Island | 25 |
| Maine | 25 |
| Utah | 24 |
| Idaho | 23 |
| Delaware | 23 |
| Maryland | 23 |
| Colorado | 23 |
Progressive Complaints from 2021
- auto Complaint #IC-MOCP2TVI-1EGY0W — Missouri (2021-12-31)
- homeowners Complaint #IC-MOCPHQ1E-8AGZ18 — Iowa (2021-12-30)
- auto Complaint #IC-MOCPHQ1A-WG123B — Virginia (2021-12-29)
- auto Complaint #IC-MOCP2TVI-7MHZ37 — New York (2021-12-29)
- homeowners Complaint #IC-MOCP2TVH-LD5KCA — New Mexico (2021-12-29)
- homeowners Complaint #IC-MOCPHQ1G-ZH92MS — Montana (2021-12-28)
- auto Complaint #IC-MOCPHQ1G-QZ3VZV — Ohio (2021-12-28)
- auto Complaint #IC-MOCPHQ1F-P65W7Q — Utah (2021-12-28)
- auto Complaint #IC-MOCPHQ1B-4D09AI — Vermont (2021-12-28)
- auto Complaint #IC-MOCP2TVF-FFAII0 — Wisconsin (2021-12-28)
Frequently Asked Questions
How many complaints did Progressive receive in 2021?
Progressive received 1032 insurance complaints in 2021, according to NAIC and state DOI data.
What types of complaints were filed against Progressive in 2021?
The most common types: auto (530), homeowners (502).
Which states had the most complaints against Progressive in 2021?
Top states: Washington (33), Hawaii (29), Illinois (29), Florida (28), Missouri (27).
Is Progressive's complaint volume increasing or decreasing?
Progressive's complaint history: 2026 (677), 2025 (2438), 2024 (2200), 2023 (1661), 2022 (1633), 2021 (1032).