Progressive Insurance Complaints in 2023
Year-in-review analysis of 1,661 insurance complaints filed against Progressive during 2023, based on public NAIC and state DOI data.
Key Statistics
- Complaints in 2023: 1,661
- Total Complaints (All Time): 9,641
- 2023 Share: 17.2%
- Coverage Types: 2
- States Affected: 51
- AI Risk Score: 55/100
2023 Complaint Analysis for Progressive
In 2023, Progressive received 1,661 insurance complaints from consumers across 51 states and 2 coverage types. This represents 17.2% of Progressive's all-time complaint volume.
The leading category was homeowners with 831 complaints. Other significant categories: auto (830).
Geographically, Virginia led with 52 complaints. Other top states: Rhode Island (45), Iowa (41), Delaware (41).
2023 Complaints by Category
| Coverage Type | Complaints | % |
|---|---|---|
| homeowners | 831 | 50.0% |
| auto | 830 | 50.0% |
2023 Complaints by State
| State | Complaints |
|---|---|
| Virginia | 52 |
| Rhode Island | 45 |
| Iowa | 41 |
| Delaware | 41 |
| Mississippi | 41 |
| New Hampshire | 40 |
| South Dakota | 40 |
| West Virginia | 39 |
| Kansas | 39 |
| Maine | 39 |
| New Mexico | 38 |
| Kentucky | 38 |
| Pennsylvania | 36 |
| Alabama | 35 |
| Indiana | 35 |
Progressive Complaints from 2023
- auto Complaint #IC-MOCPHQ1G-V9XBPN — New Hampshire (2023-12-31)
- homeowners Complaint #IC-MOCPHQ1E-B75FDM — Arkansas (2023-12-31)
- homeowners Complaint #IC-MOCP2TVD-SO7I0N — Washington (2023-12-31)
- homeowners Complaint #IC-MOCP2TVD-5W7CNY — Hawaii (2023-12-31)
- auto Complaint #IC-MOCPHQ1F-V49IKS — Illinois (2023-12-30)
- homeowners Complaint #IC-MOCP2TVJ-SBA0MA — West Virginia (2023-12-30)
- homeowners Complaint #IC-MOCP2TVJ-NXE3OM — District of Columbia (2023-12-30)
- homeowners Complaint #IC-MOCP2TVI-AJJ1K4 — Washington (2023-12-30)
- auto Complaint #IC-MOCP2TVH-0AG6WA — Iowa (2023-12-30)
- homeowners Complaint #IC-MOCP2TVD-OZ8HEM — Delaware (2023-12-30)
Frequently Asked Questions
How many complaints did Progressive receive in 2023?
Progressive received 1661 insurance complaints in 2023, according to NAIC and state DOI data.
What types of complaints were filed against Progressive in 2023?
The most common types: homeowners (831), auto (830).
Which states had the most complaints against Progressive in 2023?
Top states: Virginia (52), Rhode Island (45), Iowa (41), Delaware (41), Mississippi (41).
Is Progressive's complaint volume increasing or decreasing?
Progressive's complaint history: 2026 (677), 2025 (2438), 2024 (2200), 2023 (1661), 2022 (1633), 2021 (1032).