auto Insurance Complaints in 2021
Comprehensive analysis of 4,909 auto insurance complaints filed during 2021, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints in 2021: 4,909
- All-Time auto Complaints: 44,325
- Insurers with Complaints: 54
- States Affected: 51
2021 auto Complaint Analysis
In 2021, consumers filed 4,909 auto insurance complaints against 54 insurers across 51 states.
The insurer with the most auto complaints in 2021 was GEICO with 1489 complaints. Other heavily complained-about insurers: State Farm (1050), Progressive (530), Allstate (189).
Colorado led with 120 auto complaints in 2021. Other top states: District of Columbia (113), New York (110), Oklahoma (109).
Top Insurers — auto in 2021
| Insurer | Complaints | % |
|---|---|---|
| GEICO | 1,489 | 30.3% |
| State Farm | 1,050 | 21.4% |
| Progressive | 530 | 10.8% |
| Allstate | 189 | 3.9% |
| Farmers Insurance | 165 | 3.4% |
| Liberty Mutual | 110 | 2.2% |
| The General Insurance | 104 | 2.1% |
| Nationwide | 76 | 1.5% |
| American Family | 76 | 1.5% |
| Travelers | 71 | 1.4% |
| Dairyland Insurance | 58 | 1.2% |
| Root Insurance | 57 | 1.2% |
| Fred Loya Insurance | 49 | 1.0% |
| Infinity Insurance | 47 | 1.0% |
| Kemper Insurance | 45 | 0.9% |
| Safeway Insurance | 45 | 0.9% |
| Elephant Insurance | 44 | 0.9% |
| Chubb | 42 | 0.9% |
| Zurich Insurance | 40 | 0.8% |
| Mercury Insurance | 40 | 0.8% |
auto in 2021 by State
| State | Complaints |
|---|---|
| Colorado | 120 |
| District of Columbia | 113 |
| New York | 110 |
| Oklahoma | 109 |
| North Carolina | 108 |
| Hawaii | 107 |
| Illinois | 107 |
| Idaho | 106 |
| Massachusetts | 106 |
| Kansas | 103 |
| Washington | 103 |
| Louisiana | 103 |
| Georgia | 103 |
| Minnesota | 102 |
| Virginia | 100 |
auto Complaints from 2021
- auto #IC-MOCOQAXK-RRNQOM — GEICO (Connecticut)
- auto #IC-MOCPZ20G-D7U6QS — Kemper Insurance (New Mexico)
- auto #IC-MOCPDVEF-8SOE7C — GEICO (Kansas)
- auto #IC-MOCPZ20G-E938LN — Kemper Insurance (South Carolina)
- auto #IC-MOCPZ20G-FXW3O6 — Kemper Insurance (Oklahoma)
- auto #IC-MOCOYLVI-8N9CRT — GEICO (Maine)
- auto #IC-MOCPDVEF-1C90A0 — GEICO (Idaho)
- auto #IC-MOCQ3OND-SJWNPG — West Bend Insurance (Virginia)
- auto #IC-MOCQ2JN5-2UGO5G — Cincinnati Insurance (District of Columbia)
- auto #IC-MOCP6RM0-MM2FYS — State Farm (Kansas)
Frequently Asked Questions
How many auto complaints were filed in 2021?
There were 4909 auto insurance complaints filed in 2021, according to NAIC and state DOI data.
Which insurers had the most auto complaints in 2021?
Top insurers: GEICO (1489), State Farm (1050), Progressive (530), Allstate (189), Farmers Insurance (165).
Which states had the most auto complaints in 2021?
Top states: Colorado (120), District of Columbia (113), New York (110), Oklahoma (109), North Carolina (108).
Are auto complaints increasing?
Trend: 2026 (3040), 2025 (10631), 2024 (9855), 2023 (7986), 2022 (7904), 2021 (4909).