auto Insurance Complaints in 2023
Comprehensive analysis of 7,986 auto insurance complaints filed during 2023, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints in 2023: 7,986
- All-Time auto Complaints: 44,325
- Insurers with Complaints: 54
- States Affected: 51
2023 auto Complaint Analysis
In 2023, consumers filed 7,986 auto insurance complaints against 54 insurers across 51 states.
The insurer with the most auto complaints in 2023 was GEICO with 2593 complaints. Other heavily complained-about insurers: State Farm (1631), Progressive (830), Allstate (296).
Virginia led with 187 auto complaints in 2023. Other top states: Wyoming (185), Pennsylvania (183), Illinois (177).
Top Insurers — auto in 2023
| Insurer | Complaints | % |
|---|---|---|
| GEICO | 2,593 | 32.5% |
| State Farm | 1,631 | 20.4% |
| Progressive | 830 | 10.4% |
| Allstate | 296 | 3.7% |
| Farmers Insurance | 223 | 2.8% |
| Liberty Mutual | 194 | 2.4% |
| The General Insurance | 146 | 1.8% |
| American Family | 140 | 1.8% |
| Nationwide | 106 | 1.3% |
| Travelers | 101 | 1.3% |
| Root Insurance | 93 | 1.2% |
| Zurich Insurance | 85 | 1.1% |
| Fred Loya Insurance | 81 | 1.0% |
| Mercury Insurance | 80 | 1.0% |
| Kemper Insurance | 71 | 0.9% |
| Berkshire Hathaway Insurance | 71 | 0.9% |
| Safeway Insurance | 71 | 0.9% |
| Dairyland Insurance | 68 | 0.9% |
| Infinity Insurance | 68 | 0.9% |
| Erie Insurance | 64 | 0.8% |
auto in 2023 by State
| State | Complaints |
|---|---|
| Virginia | 187 |
| Wyoming | 185 |
| Pennsylvania | 183 |
| Illinois | 177 |
| Colorado | 173 |
| Maine | 172 |
| Nebraska | 172 |
| New Mexico | 171 |
| Arizona | 171 |
| North Carolina | 170 |
| Washington | 168 |
| Minnesota | 166 |
| Michigan | 165 |
| Georgia | 165 |
| Hawaii | 165 |
auto Complaints from 2023
- auto #IC-MOCPQGQE-GJJLU8 — Farmers Insurance (New Mexico)
- auto #IC-MOCOUNZ7-98ROWL — State Farm (Missouri)
- auto #IC-MOCQ4LDN-84FQSD — National General Insurance (New Hampshire)
- auto #IC-MOCOCWBQ-1S15NX — State Farm (California)
- auto #IC-MOCP2TVF-6CTLSO — Progressive (Alaska)
- auto #IC-MOCP6RLZ-HHRL1K — State Farm (Maryland)
- auto #IC-MOCOYLVH-RRHQBW — GEICO (Tennessee)
- auto #IC-MOCPDVEF-HCFPHC — GEICO (Connecticut)
- auto #IC-MOCP2TVE-49ZCFM — Progressive (Arkansas)
- auto #IC-MOCPDVEE-RG9MH5 — GEICO (Maine)
Frequently Asked Questions
How many auto complaints were filed in 2023?
There were 7986 auto insurance complaints filed in 2023, according to NAIC and state DOI data.
Which insurers had the most auto complaints in 2023?
Top insurers: GEICO (2593), State Farm (1631), Progressive (830), Allstate (296), Farmers Insurance (223).
Which states had the most auto complaints in 2023?
Top states: Virginia (187), Wyoming (185), Pennsylvania (183), Illinois (177), Colorado (173).
Are auto complaints increasing?
Trend: 2026 (3040), 2025 (10631), 2024 (9855), 2023 (7986), 2022 (7904), 2021 (4909).