auto Insurance Complaints in 2025
Comprehensive analysis of 10,631 auto insurance complaints filed during 2025, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints in 2025: 10,631
- All-Time auto Complaints: 44,325
- Insurers with Complaints: 54
- States Affected: 51
2025 auto Complaint Analysis
In 2025, consumers filed 10,631 auto insurance complaints against 54 insurers across 51 states.
The insurer with the most auto complaints in 2025 was GEICO with 3402 complaints. Other heavily complained-about insurers: State Farm (1917), Progressive (1229), Allstate (520).
West Virginia led with 246 auto complaints in 2025. Other top states: Pennsylvania (239), Louisiana (238), Rhode Island (237).
Top Insurers — auto in 2025
| Insurer | Complaints | % |
|---|---|---|
| GEICO | 3,402 | 32.0% |
| State Farm | 1,917 | 18.0% |
| Progressive | 1,229 | 11.6% |
| Allstate | 520 | 4.9% |
| Farmers Insurance | 454 | 4.3% |
| Liberty Mutual | 335 | 3.2% |
| American Family | 229 | 2.2% |
| Nationwide | 197 | 1.9% |
| Root Insurance | 182 | 1.7% |
| Travelers | 168 | 1.6% |
| The General Insurance | 133 | 1.3% |
| Hartford | 122 | 1.1% |
| Erie Insurance | 115 | 1.1% |
| USAA | 104 | 1.0% |
| Mercury Insurance | 92 | 0.9% |
| Auto-Owners Insurance | 85 | 0.8% |
| Kemper Insurance | 82 | 0.8% |
| Fred Loya Insurance | 81 | 0.8% |
| Safeway Insurance | 77 | 0.7% |
| Elephant Insurance | 75 | 0.7% |
auto in 2025 by State
| State | Complaints |
|---|---|
| West Virginia | 246 |
| Pennsylvania | 239 |
| Louisiana | 238 |
| Rhode Island | 237 |
| Arkansas | 226 |
| Mississippi | 226 |
| Florida | 225 |
| Wyoming | 224 |
| Kentucky | 223 |
| Washington | 222 |
| Indiana | 221 |
| South Dakota | 220 |
| Texas | 220 |
| Nebraska | 217 |
| New Hampshire | 216 |
auto Complaints from 2025
- auto #IC-MOCOCWBS-3CGUTE — State Farm (Wisconsin)
- auto #IC-MOCOYLVF-ZUBAV1 — GEICO (South Dakota)
- auto #IC-MOCQ26WW-6GWC6C — NJM Insurance (Missouri)
- auto #IC-MNRM013B-33X7JB — American Family (Alabama)
- auto #IC-MOCPHQ1F-Y2F697 — Progressive (Alaska)
- auto #IC-MNQJEVFE-MHGPS4 — Allstate (Wyoming)
- auto #IC-MOCOQAXM-2I27KW — GEICO (Louisiana)
- auto #IC-MNO1EKXC-7VL9WM — Erie Insurance (Washington)
- auto #IC-MNRLZY5Z-U97W2L — Liberty Mutual (Rhode Island)
- auto #IC-MNRM0BN1-AORCXG — Root Insurance (Minnesota)
Frequently Asked Questions
How many auto complaints were filed in 2025?
There were 10631 auto insurance complaints filed in 2025, according to NAIC and state DOI data.
Which insurers had the most auto complaints in 2025?
Top insurers: GEICO (3402), State Farm (1917), Progressive (1229), Allstate (520), Farmers Insurance (454).
Which states had the most auto complaints in 2025?
Top states: West Virginia (246), Pennsylvania (239), Louisiana (238), Rhode Island (237), Arkansas (226).
Are auto complaints increasing?
Trend: 2026 (3040), 2025 (10631), 2024 (9855), 2023 (7986), 2022 (7904), 2021 (4909).