health Insurance Complaints in 2021
Comprehensive analysis of 5,548 health insurance complaints filed during 2021, based on public NAIC and state DOI data.
Key Statistics
- health Complaints in 2021: 5,548
- All-Time health Complaints: 50,754
- Insurers with Complaints: 39
- States Affected: 51
2021 health Complaint Analysis
In 2021, consumers filed 5,548 health insurance complaints against 39 insurers across 51 states.
The insurer with the most health complaints in 2021 was unitedhealthcare with 1146 complaints. Other heavily complained-about insurers: anthem-blue-cross (703), aetna (419), humana (383).
Alaska led with 132 health complaints in 2021. Other top states: Louisiana (131), Maryland (130), District of Columbia (127).
Top Insurers — health in 2021
| Insurer | Complaints | % |
|---|---|---|
| unitedhealthcare | 1,146 | 20.7% |
| anthem-blue-cross | 703 | 12.7% |
| aetna | 419 | 7.6% |
| humana | 383 | 6.9% |
| centene | 349 | 6.3% |
| ambetter-health | 312 | 5.6% |
| kaiser-permanente | 295 | 5.3% |
| cigna | 247 | 4.5% |
| molina-healthcare | 173 | 3.1% |
| blue-cross-blue-shield-of-texas | 119 | 2.1% |
| blue-cross-blue-shield-of-michigan | 113 | 2.0% |
| blue-cross-blue-shield-of-illinois | 111 | 2.0% |
| highmark-health | 100 | 1.8% |
| oscar-health | 97 | 1.7% |
| wellcare-health-plans | 90 | 1.6% |
| blue-cross-blue-shield-of-florida | 80 | 1.4% |
| blue-cross-blue-shield-of-north-carolina | 69 | 1.2% |
| health-net | 65 | 1.2% |
| horizon-blue-cross-blue-shield | 65 | 1.2% |
| caresource | 62 | 1.1% |
health in 2021 by State
| State | Complaints |
|---|---|
| Alaska | 132 |
| Louisiana | 131 |
| Maryland | 130 |
| District of Columbia | 127 |
| Mississippi | 125 |
| Utah | 124 |
| California | 124 |
| Kansas | 119 |
| New Mexico | 118 |
| New Hampshire | 117 |
| Arizona | 117 |
| Georgia | 117 |
| Texas | 115 |
| Montana | 115 |
| Idaho | 113 |
health Complaints from 2021
- health #IC-MOCQK4GU-2FAB94 (Maryland)
- health #IC-MOCQK4GT-R1Z87W (Louisiana)
- health #IC-MOCQK4GP-VF3Q8C (Utah)
- health #IC-MOCQK4GU-PIYHXU (Wyoming)
- health #IC-MOCQK4GQ-7QZ5BY (Connecticut)
- health #IC-MOCQK4GR-YUEXUW (Maine)
- health #IC-MOCQK4GU-GXE5WH (New Hampshire)
- health #IC-MOCQK4GT-X7C87C (Arizona)
- health #IC-MOCQK4GT-DWSY47 (Ohio)
- health #IC-MOCQK4GR-GC5NKW (Michigan)
Frequently Asked Questions
How many health complaints were filed in 2021?
There were 5548 health insurance complaints filed in 2021, according to NAIC and state DOI data.
Which insurers had the most health complaints in 2021?
Top insurers: unitedhealthcare (1146), anthem-blue-cross (703), aetna (419), humana (383), centene (349).
Which states had the most health complaints in 2021?
Top states: Alaska (132), Louisiana (131), Maryland (130), District of Columbia (127), Mississippi (125).
Are health complaints increasing?
Trend: 2026 (3686), 2025 (12523), 2024 (11356), 2023 (8701), 2022 (8940), 2021 (5548).