health Insurance Complaints in 2023
Comprehensive analysis of 8,701 health insurance complaints filed during 2023, based on public NAIC and state DOI data.
Key Statistics
- health Complaints in 2023: 8,701
- All-Time health Complaints: 50,754
- Insurers with Complaints: 39
- States Affected: 51
2023 health Complaint Analysis
In 2023, consumers filed 8,701 health insurance complaints against 39 insurers across 51 states.
The insurer with the most health complaints in 2023 was unitedhealthcare with 1791 complaints. Other heavily complained-about insurers: anthem-blue-cross (1045), aetna (694), centene (556).
Vermont led with 206 health complaints in 2023. Other top states: District of Columbia (194), West Virginia (192), Texas (191).
Top Insurers — health in 2023
| Insurer | Complaints | % |
|---|---|---|
| unitedhealthcare | 1,791 | 20.6% |
| anthem-blue-cross | 1,045 | 12.0% |
| aetna | 694 | 8.0% |
| centene | 556 | 6.4% |
| humana | 543 | 6.2% |
| ambetter-health | 518 | 6.0% |
| kaiser-permanente | 417 | 4.8% |
| cigna | 370 | 4.3% |
| molina-healthcare | 274 | 3.1% |
| blue-cross-blue-shield-of-texas | 198 | 2.3% |
| blue-cross-blue-shield-of-florida | 167 | 1.9% |
| blue-cross-blue-shield-of-michigan | 166 | 1.9% |
| blue-cross-blue-shield-of-illinois | 156 | 1.8% |
| highmark-health | 156 | 1.8% |
| oscar-health | 156 | 1.8% |
| wellcare-health-plans | 128 | 1.5% |
| blue-cross-blue-shield-of-north-carolina | 107 | 1.2% |
| caresource | 106 | 1.2% |
| carefirst-bluecross | 103 | 1.2% |
| independence-blue-cross | 102 | 1.2% |
health in 2023 by State
| State | Complaints |
|---|---|
| Vermont | 206 |
| District of Columbia | 194 |
| West Virginia | 192 |
| Texas | 191 |
| Missouri | 190 |
| Oklahoma | 189 |
| Ohio | 186 |
| Delaware | 186 |
| California | 184 |
| Montana | 184 |
| Georgia | 184 |
| Arkansas | 181 |
| Massachusetts | 179 |
| Wyoming | 176 |
| Kentucky | 176 |
health Complaints from 2023
- health #IC-MOCQK4GR-YSCCWP (Alaska)
- health #IC-MOCQK4GR-5GZVAL (New York)
- health #IC-MOCQK4GT-J3D5D8 (Ohio)
- health #IC-MOCQK4GS-NBTH6K (Rhode Island)
- health #IC-MOCQK4GS-32PN4E (South Dakota)
- health #IC-MOCQK4GU-581OSZ (Florida)
- health #IC-MOCQK4GP-HGJTU3 (Kansas)
- health #IC-MOCQK4GR-OQ7RVZ (California)
- health #IC-MOCQK4GU-Y7KELQ (Oregon)
- health #IC-MOCQK4GT-KEZFU7 (Wisconsin)
Frequently Asked Questions
How many health complaints were filed in 2023?
There were 8701 health insurance complaints filed in 2023, according to NAIC and state DOI data.
Which insurers had the most health complaints in 2023?
Top insurers: unitedhealthcare (1791), anthem-blue-cross (1045), aetna (694), centene (556), humana (543).
Which states had the most health complaints in 2023?
Top states: Vermont (206), District of Columbia (194), West Virginia (192), Texas (191), Missouri (190).
Are health complaints increasing?
Trend: 2026 (3686), 2025 (12523), 2024 (11356), 2023 (8701), 2022 (8940), 2021 (5548).