life Insurance Complaints in 2021
Comprehensive analysis of 2,783 life insurance complaints filed during 2021, based on public NAIC and state DOI data.
Key Statistics
- life Complaints in 2021: 2,783
- All-Time life Complaints: 25,649
- Insurers with Complaints: 32
- States Affected: 51
2021 life Complaint Analysis
In 2021, consumers filed 2,783 life insurance complaints against 32 insurers across 51 states.
The insurer with the most life complaints in 2021 was state-farm with 983 complaints. Other heavily complained-about insurers: prudential (212), allstate (172), metlife (121).
New Hampshire led with 78 life complaints in 2021. Other top states: Vermont (71), Iowa (67), Alabama (67).
Top Insurers — life in 2021
| Insurer | Complaints | % |
|---|---|---|
| state-farm | 983 | 35.3% |
| prudential | 212 | 7.6% |
| allstate | 172 | 6.2% |
| metlife | 121 | 4.3% |
| transamerica | 107 | 3.8% |
| new-york-life | 97 | 3.5% |
| lincoln-financial | 89 | 3.2% |
| nationwide | 76 | 2.7% |
| aig | 71 | 2.6% |
| pacific-life | 68 | 2.4% |
| athene-holding | 58 | 2.1% |
| globe-life | 57 | 2.0% |
| jackson-national-life | 55 | 2.0% |
| brighthouse-financial | 51 | 1.8% |
| northwestern-mutual | 45 | 1.6% |
| aflac | 44 | 1.6% |
| massmutual | 43 | 1.5% |
| protective-life | 41 | 1.5% |
| primerica | 39 | 1.4% |
| global-atlantic-financial | 38 | 1.4% |
life in 2021 by State
| State | Complaints |
|---|---|
| New Hampshire | 78 |
| Vermont | 71 |
| Iowa | 67 |
| Alabama | 67 |
| Florida | 67 |
| New York | 66 |
| West Virginia | 65 |
| Delaware | 63 |
| Indiana | 61 |
| Kansas | 61 |
| Tennessee | 61 |
| Illinois | 60 |
| New Jersey | 59 |
| Maine | 59 |
| Arkansas | 58 |
life Complaints from 2021
- life #IC-MOCSND25-9K5FOG (Arizona)
- life #IC-MOCSND24-2NCORR (Wyoming)
- life #IC-MOCSND24-CX523Y (Arizona)
- life #IC-MOCSND25-T9SMT2 (Wyoming)
- life #IC-MOCSND25-TXQJ93 (New Mexico)
- life #IC-MOCSND25-LLNXOC (New Jersey)
- life #IC-MOCSND25-N2FAX9 (Alaska)
- life #IC-MOCSND25-AH9ZQF (Ohio)
- life #IC-MOCSND25-LKSERR (New York)
- life #IC-MOCSND24-HPNI9U (Nevada)
Frequently Asked Questions
How many life complaints were filed in 2021?
There were 2783 life insurance complaints filed in 2021, according to NAIC and state DOI data.
Which insurers had the most life complaints in 2021?
Top insurers: state-farm (983), prudential (212), allstate (172), metlife (121), transamerica (107).
Which states had the most life complaints in 2021?
Top states: New Hampshire (78), Vermont (71), Iowa (67), Alabama (67), Florida (67).
Are life complaints increasing?
Trend: 2026 (1874), 2025 (6022), 2024 (5733), 2023 (4649), 2022 (4588), 2021 (2783).