life Insurance Complaints in 2024
Comprehensive analysis of 5,733 life insurance complaints filed during 2024, based on public NAIC and state DOI data.
Key Statistics
- life Complaints in 2024: 5,733
- All-Time life Complaints: 25,649
- Insurers with Complaints: 32
- States Affected: 51
2024 life Complaint Analysis
In 2024, consumers filed 5,733 life insurance complaints against 32 insurers across 51 states.
The insurer with the most life complaints in 2024 was state-farm with 1832 complaints. Other heavily complained-about insurers: prudential (514), allstate (459), new-york-life (331).
Kansas led with 137 life complaints in 2024. Other top states: Texas (137), Colorado (132), Alaska (130).
Top Insurers — life in 2024
| Insurer | Complaints | % |
|---|---|---|
| state-farm | 1,832 | 32.0% |
| prudential | 514 | 9.0% |
| allstate | 459 | 8.0% |
| new-york-life | 331 | 5.8% |
| metlife | 324 | 5.7% |
| lincoln-financial | 227 | 4.0% |
| transamerica | 201 | 3.5% |
| nationwide | 172 | 3.0% |
| aig | 132 | 2.3% |
| northwestern-mutual | 131 | 2.3% |
| usaa | 113 | 2.0% |
| globe-life | 89 | 1.6% |
| pacific-life | 87 | 1.5% |
| protective-life | 87 | 1.5% |
| aflac | 85 | 1.5% |
| athene-holding | 84 | 1.5% |
| jackson-national-life | 82 | 1.4% |
| colonial-penn | 73 | 1.3% |
| unum-group | 69 | 1.2% |
| massmutual | 68 | 1.2% |
life in 2024 by State
| State | Complaints |
|---|---|
| Kansas | 137 |
| Texas | 137 |
| Colorado | 132 |
| Alaska | 130 |
| Idaho | 127 |
| Washington | 126 |
| Pennsylvania | 126 |
| Indiana | 125 |
| Wisconsin | 123 |
| Maine | 123 |
| New Hampshire | 120 |
| Maryland | 120 |
| Wyoming | 120 |
| District of Columbia | 119 |
| Kentucky | 118 |
life Complaints from 2024
- life #IC-MOCSND25-QZXNR5 (Virginia)
- life #IC-MOCSND25-0TJQTV (Connecticut)
- life #IC-MOCSND25-FL0EVV (North Dakota)
- life #IC-MOCSND25-GSFBQP (Delaware)
- life #IC-MOCSND25-K3IPFI (California)
- life #IC-MOCSND25-EURMJT (Oregon)
- life #IC-MOCSND24-RFQCSY (South Carolina)
- life #IC-MOCSND25-SL2HLO (Iowa)
- life #IC-MOCSND25-EUDRTH (Kansas)
- life #IC-MOCSND25-45ZTFM (Arizona)
Frequently Asked Questions
How many life complaints were filed in 2024?
There were 5733 life insurance complaints filed in 2024, according to NAIC and state DOI data.
Which insurers had the most life complaints in 2024?
Top insurers: state-farm (1832), prudential (514), allstate (459), new-york-life (331), metlife (324).
Which states had the most life complaints in 2024?
Top states: Kansas (137), Texas (137), Colorado (132), Alaska (130), Idaho (127).
Are life complaints increasing?
Trend: 2026 (1874), 2025 (6022), 2024 (5733), 2023 (4649), 2022 (4588), 2021 (2783).