life Insurance Complaints in 2025
Comprehensive analysis of 6,022 life insurance complaints filed during 2025, based on public NAIC and state DOI data.
Key Statistics
- life Complaints in 2025: 6,022
- All-Time life Complaints: 25,649
- Insurers with Complaints: 32
- States Affected: 51
2025 life Complaint Analysis
In 2025, consumers filed 6,022 life insurance complaints against 32 insurers across 51 states.
The insurer with the most life complaints in 2025 was state-farm with 1944 complaints. Other heavily complained-about insurers: prudential (609), allstate (528), metlife (350).
New York led with 137 life complaints in 2025. Other top states: Connecticut (134), Iowa (133), Washington (131).
Top Insurers — life in 2025
| Insurer | Complaints | % |
|---|---|---|
| state-farm | 1,944 | 32.3% |
| prudential | 609 | 10.1% |
| allstate | 528 | 8.8% |
| metlife | 350 | 5.8% |
| new-york-life | 329 | 5.5% |
| lincoln-financial | 244 | 4.1% |
| nationwide | 192 | 3.2% |
| transamerica | 169 | 2.8% |
| northwestern-mutual | 134 | 2.2% |
| aig | 125 | 2.1% |
| usaa | 122 | 2.0% |
| jackson-national-life | 105 | 1.7% |
| pacific-life | 90 | 1.5% |
| globe-life | 89 | 1.5% |
| colonial-penn | 88 | 1.5% |
| aflac | 80 | 1.3% |
| brighthouse-financial | 74 | 1.2% |
| athene-holding | 70 | 1.2% |
| global-atlantic-financial | 67 | 1.1% |
| protective-life | 65 | 1.1% |
life in 2025 by State
| State | Complaints |
|---|---|
| New York | 137 |
| Connecticut | 134 |
| Iowa | 133 |
| Washington | 131 |
| Alaska | 131 |
| Virginia | 129 |
| Florida | 129 |
| Oklahoma | 128 |
| Missouri | 127 |
| Michigan | 127 |
| North Carolina | 127 |
| Wyoming | 126 |
| Mississippi | 125 |
| West Virginia | 125 |
| Kentucky | 124 |
life Complaints from 2025
- life #IC-MOCSND25-GAM4H5 (Nevada)
- life #IC-MOCSND25-IBIOCS (District of Columbia)
- life #IC-MOCSND25-SW2BDT (Indiana)
- life #IC-MOCSND24-9FDTLQ (Virginia)
- life #IC-MOCSND24-CB9KYZ (Iowa)
- life #IC-MOCSND25-9IT0EY (New York)
- life #IC-MOCSND25-RTDOYJ (Virginia)
- life #IC-MOCSND25-9QG99V (Arkansas)
- life #IC-MOCSND25-WQ1N3X (Arkansas)
- life #IC-MOCSND25-RWX5Z7 (Colorado)
Frequently Asked Questions
How many life complaints were filed in 2025?
There were 6022 life insurance complaints filed in 2025, according to NAIC and state DOI data.
Which insurers had the most life complaints in 2025?
Top insurers: state-farm (1944), prudential (609), allstate (528), metlife (350), new-york-life (329).
Which states had the most life complaints in 2025?
Top states: New York (137), Connecticut (134), Iowa (133), Washington (131), Alaska (131).
Are life complaints increasing?
Trend: 2026 (1874), 2025 (6022), 2024 (5733), 2023 (4649), 2022 (4588), 2021 (2783).