life Insurance Complaints in 2023
Comprehensive analysis of 4,649 life insurance complaints filed during 2023, based on public NAIC and state DOI data.
Key Statistics
- life Complaints in 2023: 4,649
- All-Time life Complaints: 25,649
- Insurers with Complaints: 32
- States Affected: 51
2023 life Complaint Analysis
In 2023, consumers filed 4,649 life insurance complaints against 32 insurers across 51 states.
The insurer with the most life complaints in 2023 was state-farm with 1596 complaints. Other heavily complained-about insurers: prudential (337), allstate (290), transamerica (205).
Arizona led with 109 life complaints in 2023. Other top states: Michigan (103), Nebraska (103), Missouri (101).
Top Insurers — life in 2023
| Insurer | Complaints | % |
|---|---|---|
| state-farm | 1,596 | 34.3% |
| prudential | 337 | 7.2% |
| allstate | 290 | 6.2% |
| transamerica | 205 | 4.4% |
| metlife | 199 | 4.3% |
| new-york-life | 197 | 4.2% |
| lincoln-financial | 139 | 3.0% |
| nationwide | 105 | 2.3% |
| globe-life | 101 | 2.2% |
| aflac | 100 | 2.2% |
| aig | 99 | 2.1% |
| northwestern-mutual | 97 | 2.1% |
| athene-holding | 84 | 1.8% |
| colonial-penn | 81 | 1.7% |
| unum-group | 81 | 1.7% |
| pacific-life | 78 | 1.7% |
| usaa | 77 | 1.7% |
| jackson-national-life | 76 | 1.6% |
| brighthouse-financial | 75 | 1.6% |
| protective-life | 63 | 1.4% |
life in 2023 by State
| State | Complaints |
|---|---|
| Arizona | 109 |
| Michigan | 103 |
| Nebraska | 103 |
| Missouri | 101 |
| Alaska | 101 |
| Ohio | 100 |
| Indiana | 100 |
| Kentucky | 100 |
| Colorado | 99 |
| Rhode Island | 99 |
| South Dakota | 98 |
| Maryland | 98 |
| Idaho | 97 |
| Delaware | 97 |
| Tennessee | 97 |
life Complaints from 2023
- life #IC-MOCSND25-Q36PHV (South Carolina)
- life #IC-MOCSND24-6RWLOP (Louisiana)
- life #IC-MOCSND24-XQ8KPU (Arizona)
- life #IC-MOCSND24-0Q7BON (Colorado)
- life #IC-MOCSND25-MKI42T (Washington)
- life #IC-MOCSND25-LGG8GD (Mississippi)
- life #IC-MOCSND25-FXC1SP (Arizona)
- life #IC-MOCSND25-FO6DRL (Iowa)
- life #IC-MOCSND24-Z7O2OC (Florida)
- life #IC-MOCSND24-MRWPEO (Idaho)
Frequently Asked Questions
How many life complaints were filed in 2023?
There were 4649 life insurance complaints filed in 2023, according to NAIC and state DOI data.
Which insurers had the most life complaints in 2023?
Top insurers: state-farm (1596), prudential (337), allstate (290), transamerica (205), metlife (199).
Which states had the most life complaints in 2023?
Top states: Arizona (109), Michigan (103), Nebraska (103), Missouri (101), Alaska (101).
Are life complaints increasing?
Trend: 2026 (1874), 2025 (6022), 2024 (5733), 2023 (4649), 2022 (4588), 2021 (2783).