John Hancock Life Insurance Company (USA) Insurance Complaints in 2024

Year-in-review analysis of 12 insurance complaints filed against John Hancock Life Insurance Company (USA) during 2024, based on public NAIC and state DOI data.

Key Statistics

Complaints in 2024: 12
Total Complaints (All Time): 72
2024 Share: 16.7%
Coverage Types: 4
States Affected: 1
AI Risk Score: 38/100

2024 Complaint Analysis for John Hancock Life Insurance Company (USA)

In 2024, John Hancock Life Insurance Company (USA) received 12 insurance complaints from consumers across 1 state and 4 coverage types. This represents 16.7% of John Hancock Life Insurance Company (USA)'s all-time complaint volume.

The leading category was life with 9 complaints. Other significant categories: general (1), health (1), group (1).

Geographically, Connecticut led with 12 complaints.

2024 Complaints by Category

Coverage Type	Complaints	%
life	9	75.0%
general	1	8.3%
health	1	8.3%
group	1	8.3%

2024 Complaints by State

State	Complaints
Connecticut	12

John Hancock Life Insurance Company (USA) Complaints from 2024

life Complaint #CT-7069718-a0ba706e — Connecticut (2024-11-07)
life Complaint #CT-7069100-dbbed569 — Connecticut (2024-10-21)
life Complaint #CT-7066348-c5669c7b — Connecticut (2024-07-23)
life Complaint #CT-7065917-c93c2e0a — Connecticut (2024-07-11)
life Complaint #CT-7063163-58e83e94 — Connecticut (2024-04-03)
life Complaint #CT-7063069-65ddfed5 — Connecticut (2024-04-01)
life Complaint #CT-7062916-d38fc1f1 — Connecticut (2024-03-25)
life Complaint #CT-7061987-c2117bd6 — Connecticut (2024-02-26)
general Complaint #CT-7061588-db383f0e — Connecticut (2024-02-09)
health Complaint #CT-7061321-c6ba430e — Connecticut (2024-02-01)

Frequently Asked Questions

How many complaints did John Hancock Life Insurance Company (USA) receive in 2024?

John Hancock Life Insurance Company (USA) received 12 insurance complaints in 2024, according to NAIC and state DOI data.

What types of complaints were filed against John Hancock Life Insurance Company (USA) in 2024?

The most common types: life (9), general (1), health (1), group (1).

Which states had the most complaints against John Hancock Life Insurance Company (USA) in 2024?

Top states: Connecticut (12).

Is John Hancock Life Insurance Company (USA)'s complaint volume increasing or decreasing?

John Hancock Life Insurance Company (USA)'s complaint history: 2026 (8), 2025 (15), 2024 (12), 2023 (15), 2022 (12), 2021 (9), 2020 (1).

John Hancock Life Insurance Company (USA) Complaints by Year

2026 — 8 complaints
2025 — 15 complaints
2024 — 12 complaints (current)
2023 — 15 complaints
2022 — 12 complaints
2021 — 9 complaints
2020 — 1 complaints