John Hancock Life Insurance Company (USA) Insurance Complaints in 2025

Year-in-review analysis of 15 insurance complaints filed against John Hancock Life Insurance Company (USA) during 2025, based on public NAIC and state DOI data.

Key Statistics

Complaints in 2025: 15
Total Complaints (All Time): 72
2025 Share: 20.8%
Coverage Types: 3
States Affected: 1
AI Risk Score: 38/100

2025 Complaint Analysis for John Hancock Life Insurance Company (USA)

In 2025, John Hancock Life Insurance Company (USA) received 15 insurance complaints from consumers across 1 state and 3 coverage types. This represents 20.8% of John Hancock Life Insurance Company (USA)'s all-time complaint volume.

The leading category was life with 8 complaints. Other significant categories: health (4), individual (3).

Geographically, Connecticut led with 15 complaints.

2025 Complaints by Category

Coverage Type	Complaints	%
life	8	53.3%
health	4	26.7%
individual	3	20.0%

2025 Complaints by State

State	Complaints
Connecticut	15

John Hancock Life Insurance Company (USA) Complaints from 2025

life Complaint #CT-7081162-67bc446b — Connecticut (2025-12-26)
health Complaint #CT-7080658-c89b3bbb — Connecticut (2025-12-04)
individual Complaint #CT-7079246-2a29ebc9 — Connecticut (2025-10-22)
health Complaint #CT-7078674-a03b38fd — Connecticut (2025-09-29)
life Complaint #CT-7077392-9b86cbdf — Connecticut (2025-08-14)
health Complaint #CT-7077377-9b86cbdf — Connecticut (2025-08-14)
health Complaint #CT-7076680-3456db3a — Connecticut (2025-07-18)
life Complaint #CT-7076574-02a50897 — Connecticut (2025-07-16)
life Complaint #CT-7076068-84341198 — Connecticut (2025-06-23)
individual Complaint #CT-7075214-1aa9294a — Connecticut (2025-05-19)

Frequently Asked Questions

How many complaints did John Hancock Life Insurance Company (USA) receive in 2025?

John Hancock Life Insurance Company (USA) received 15 insurance complaints in 2025, according to NAIC and state DOI data.

What types of complaints were filed against John Hancock Life Insurance Company (USA) in 2025?

The most common types: life (8), health (4), individual (3).

Which states had the most complaints against John Hancock Life Insurance Company (USA) in 2025?

Top states: Connecticut (15).

Is John Hancock Life Insurance Company (USA)'s complaint volume increasing or decreasing?

John Hancock Life Insurance Company (USA)'s complaint history: 2026 (8), 2025 (15), 2024 (12), 2023 (15), 2022 (12), 2021 (9), 2020 (1).

John Hancock Life Insurance Company (USA) Complaints by Year

2026 — 8 complaints
2025 — 15 complaints (current)
2024 — 12 complaints
2023 — 15 complaints
2022 — 12 complaints
2021 — 9 complaints
2020 — 1 complaints