MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Insurance Complaints in 2025

Year-in-review analysis of 11 insurance complaints filed against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY during 2025, based on public NAIC and state DOI data.

Key Statistics

Complaints in 2025: 11
Total Complaints (All Time): 125
2025 Share: 8.8%
Coverage Types: 4
States Affected: 2
AI Risk Score: 63/100

2025 Complaint Analysis for MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY

In 2025, MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY received 11 insurance complaints from consumers across 2 states and 4 coverage types. This represents 8.8% of MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY's all-time complaint volume.

The leading category was health with 5 complaints. Other significant categories: life (3), individual (2), general (1).

Geographically, Connecticut led with 6 complaints. Other top states: Texas (5).

2025 Complaints by Category

Coverage Type	Complaints	%
health	5	45.5%
life	3	27.3%
individual	2	18.2%
general	1	9.1%

2025 Complaints by State

State	Complaints
Connecticut	6
Texas	5

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints from 2025

life Complaint #CT-7081108-6b66fede — Connecticut (2025-12-22)
health Complaint #TX-438071-cfc5e9ca — Texas (2025-10-24)
health Complaint #TX-431395-9af0ec7f — Texas (2025-08-11)
health Complaint #TX-429031-9af0ec7f — Texas (2025-07-16)
life Complaint #CT-7076548-6aa3125c — Connecticut (2025-07-15)
individual Complaint #CT-7075520-2b0febe5 — Connecticut (2025-05-29)
health Complaint #TX-424279-6ea9519c — Texas (2025-05-20)
general Complaint #CT-7073240-b263efe1 — Connecticut (2025-03-07)
life Complaint #CT-7072550-31973c15 — Connecticut (2025-02-14)
individual Complaint #CT-7072094-261e6af9 — Connecticut (2025-01-31)

Frequently Asked Questions

How many complaints did MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY receive in 2025?

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY received 11 insurance complaints in 2025, according to NAIC and state DOI data.

What types of complaints were filed against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY in 2025?

The most common types: health (5), life (3), individual (2), general (1).

Which states had the most complaints against MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY in 2025?

Top states: Connecticut (6), Texas (5).

Is MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY's complaint volume increasing or decreasing?

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY's complaint history: 2026 (3), 2025 (11), 2024 (13), 2023 (13), 2022 (13), 2021 (12), 2020 (12), 2019 (7), 2018 (7), 2017 (4), 2016 (10), 2015 (4), 2014 (2), 2013 (11), 2012 (3).

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY Complaints by Year

2026 — 3 complaints
2025 — 11 complaints (current)
2024 — 13 complaints
2023 — 13 complaints
2022 — 13 complaints
2021 — 12 complaints
2020 — 12 complaints
2019 — 7 complaints
2018 — 7 complaints
2017 — 4 complaints
2016 — 10 complaints
2015 — 4 complaints
2014 — 2 complaints
2013 — 11 complaints
2012 — 3 complaints